Customer-Focused Call Center Representative

Jacquetta Banks

410-***-****

****************@*****.***

Professional Experience

TEKsystems Inc. – Hanover, MD

Call Center Representative February 2026 – June 2026

- Assisted customers with sales, reservations, and bookings.

- Managed account security and membership registrations.

- Resolved concerns and identified upselling opportunities.

Wells Fargo – Phoenix, AZ

Call Center Representative (Credit Card Services) March 2025 – January 2026

- Resolved account inquiries and provided credit card support.

- Performed fraud detection and maintained account security.

- Processed credit line changes and achieved one-call resolution.

Consumer Cellular – Phoenix, AZ

Call Center Representative October 2021 – July 2022

- Assisted with account management and technical support.

- Activated devices and processed phone upgrades.

- Resolved customer concerns while maintaining satisfaction.

PSCU – Phoenix, AZ

Call Center Representative March 2020 – July 2021

- Processed payments and managed collections accounts.

- Explained APR and assisted with online banking.

- Delivered efficient one-call resolution and account support.

Empereon – Phoenix, AZ

Call Center Representative (Dish Network/Yamaha Motors) July 2018 – March 2020

- Handled inbound and outbound calls.

- Scheduled appointments and provided technical support.

- Processed payments, collections, and service upgrades.

Education

North Caroline High School – Ridgely, MD High School Diploma May 1999

Skills

●Customer Service & Relationship Management

●Inbound & Outbound Calls

●Technical Support

●Fraud Detection & Account Security

●Sales & Upselling

●Collections & Payment Processing

●Microsoft Word, Excel, PowerPoint

●Zoom, Microsoft Teams, Skype

●Data Entry & Typing (20+ WPM)

●Problem Solving & Communication

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