Bilingual Customer Service & Technical Sales

JENNIFER PANTOJA

+1-786-***-**** ********.****@*******.*** https://github.com/jeniferp0122 https://github.com/jeniferp0122 Summary

Customer service professional with five years of experience in fast-paced retail and technical environments. Proven ability to resolve inquiries and guide customers through product and service options, driving satisfaction and repeat business. Skilled in MS Office, CRM tools, and bilingual (Spanish–English) communication. Organized and self-motivated with experience managing remote interactions and scheduling client appointments. Education

Florida International University Aug 2020 - May 2023 Bachelor of Science, Computer Engineering

Skills

• Customer Service Skills: Customer Service, Customer Relationship Management, Communication

• Technical Skills: MS office, CRM Software, Data Entry

• Administrative Skills: Appointment Scheduling, problem-solving

• Language Skills: biligual, spanish

• Industry Experience: Retail Sales, Healthcare

Work Experience

Best buy Jan 2020 - Jan 2023

Computer sales Advisor Miami,FL

• Advised customers on technical matters and recommended appropriate computer configurations, leading to increased customer satisfaction and sales

• Provided detailed information on computer specifications and hardware, enhancing customer understanding and aiding in informed purchasing decisions

• Collaborated with team members to achieve sales targets, meet key performance indicators, and enhance overall store performance.

• Assisted in setting up and troubleshooting basic computer hardware and software, demonstrating hands-on expertise and improving customer confidence in their purchases.

• Cultivated strong customer relationships by actively logging customer interactions into CRM software, answering questions, and following up on unresolved inquiries to ensure a seamless shopping experience.

• Maintained current knowledge of industry trends, new technologies, and competitor products by using MS Office for data entry and tracking updates, which allowed me to give accurate advice to customers and helped increase repeat business

• Scheduled and confirmed customer appointments for personalized consultations, improving customer engagement and follow-up using appointment scheduling best practices Starbucks Jun 2018 - Feb 2021

Barista Miami,fl

• Delivered personalized beverages and food items, accurately taking orders in a fast-paced, high-volume Starbucks location, which kept customers satisfied and contributed to consistently positive feedback scores

• Managed multiple tasks simultaneously, including preparing orders, maintaining cleanliness, and restocking inventory, while adhering to company quality and safety standards.

• Responded to customer inquiries and resolved issues promptly with professionalism and a focus on creating a positive experience.

• Processed transactions efficiently using point-of-sale systems, handling cash, credit, and mobile payments with accuracy and attention to detail.

• Collaborated with team members to maintain a welcoming and organized workspace, ensuring smooth operations during peak times.

• Consistently demonstrated excellent communication and time management skills, balancing customer interactions with operational tasks to meet daily performance goals.

• Recorded and maintained customer feedback and order details in CRM software, ensuring accurate data entry and follow-up on special requests.

ClearSet.AI Jan 2024 - Present

Intern software Engineer remote

• Designed and developed user interfaces and full-stack applications using HTML, CSS, and React.js, enhancing user experience and application performance.

• Integrated front-end components with APIs, databases, and back-end services, improving data flow and application efficiency.

• Utilized SensorFlow and Python for advanced data processing and machine learning integration, resulting in more accurate data analysis.

• Deployed, maintained, and tested software solutions across various environments, ensuring system stability and reliability.

• Contributed to the implementation of AI-driven services using Python and Google Colab, enhancing the system's predictive capabilities.

Vumi Group Jan 2024 - Jul 2024

remote Miami, FL

• Developed, deployed, and maintained software solutions using Django, React, and modern technologies such as XML, SQL, and Java, which improved system performance and user satisfaction.

• Worked with PostgreSQL databases for efficient data management and retrieval, enhancing data processing speed and accuracy.

• Collaborated on full-cycle software development, from design to implementation and testing, using C++ and C#, which led to successful project completion and improved team efficiency.

• Applied systems-design principles and built full-stack components with Django and React, establishing a scalable architecture that allowed the team to add new features more quickly

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