Senior Enterprise Program & Project Manager

Michael A. Sasapan

Location: Marietta, Georgia, USA

Phone: 404-***-****

Email: ****************@*****.***

Professional Profile

Senior project and program management leader with over two decades of experience spanning software implementation, supply chain, master data management (MDM), wireless infrastructure, retail, logistics, and consulting services. Brings deep expertise in Waterfall, Agile and traditional delivery methodologies, enterprise system integrations, stakeholder leadership, and large-scale client implementations. Recognized for building repeatable delivery methodologies, driving operational excellence, and delivering high- value solutions for Fortune 500, retail, technology, and insurance clients. Core Competencies

• Program & Project Management (Waterfall / Agile / SDLC / Hybrid)

• Enterprise Software Implementations

• Business Analysis & Requirements Engineering

• System Integrations & Workflow Design

• Master Data Management (MDM)

• Supply Chain & Logistics Systems

• Client & Stakeholder Management

• Implementation Methodology Design

• Global & Cross-Functional Team Leadership

Professional Experience

ServiceCentral (SCT), United States

Project Manager March 2017 – April 2026

Led enterprise software implementations for RepairQ and ServiceNetwork platforms supporting retail, warranty, insurance, and technology clients across the United States. Responsible for end-to-end delivery including requirements gathering, solution design collaboration, Agile execution, integrations, and user acceptance testing. Selected Engagements & Achievements:

• Batteries Plus Bulbs (BPB): Delivered RepairQ implementation replacing legacy work-order systems for a $1M annual revenue account. Enabled expansion into new repair services and extended warranty programs. Implemented Agile workflows and Samsung Genuine Parts (SGP) integration supporting customer and device data exchange.

• Assurant: Led ServiceNetwork implementation for a $3.5M annual account, enabling centralized service provider onboarding, location management, and appointment scheduling through a single integration platform.

• Google: Delivered ServiceNetwork solution supporting Google device repair operations, enabling logistics teams to manage nationwide service provider engagement and scheduling through unified integrations. Stibo Systems, United States

MDM Solution Consultant November 2013 – February 2017 Implemented Stibo STEP Multidomain Master Data Management solutions for consumer packaged goods (CPG) and retail organizations. Specialized in data modeling, workflow configuration, WebUI development, and inbound/outbound system integrations. Selected Engagements & Achievements:

• Kellogg Company: Designed and delivered STEP WebUI enabling maintenance of Kroger and Amazon product data. Led a product reconciliation initiative eliminating duplication and authored business rules for consolidation logic.

• Target Corporation: Led data model design and configuration, built inbound and outbound integration endpoints, and delivered custom workflows and WebUIs supporting Movies, Music, and Books (MMB) item lifecycle management.

• Quickstart Menu Initiative: Designed a rapid-deployment MDM solution for restaurant clients, including reusable workflows and user interfaces for menu data management.

Carousel Industries, United States

Project Manager August 2012 – November 2013

Managed enterprise voice and wireless solution installations across commercial, government, and education sectors.

Key Contributions:

• Led development of a standardized project implementation methodology adopted across all Carousel business units.

• Appointed to the Project Management Committee responsible for continuous process improvement.

• Successfully delivered multi-million-dollar wireless infrastructure implementations while proactively managing scope, cost, and risk.

RGP Consulting, United States

Director of Programs September 2009 – August 2012 Provided consulting services in project management, business analysis, development, testing, and delivery methodology design across commercial and government sectors. Key Contributions:

• Designed a comprehensive project implementation methodology covering assessment, design, deployment, go-live, and support phases.

• Managed large-scale wireless infrastructure installations utilizing Aruba, Meru, Aerohive, Meraki, and Juniper platforms.

• Led multidisciplinary engineering teams responsible for staging, configuration, installation, and validation activities.

Macy’s Systems and Technology (MST), United States Supply Chain Project Manager October 2006 – September 2009 Managed enterprise and department-level logistics and supply chain technology initiatives supporting companywide operations.

Selected Projects:

• Macy’s–May Company Merger Transition: Led application transition initiatives standardizing naming conventions across financial and logistics systems; managed multiple development and testing teams.

• Automated Freight Bill Project: Delivered EDI-enabled automated freight bill allocation solution, reducing manual processing and improving cost accuracy.

• Penny Salvage Project: Implemented web-based application providing customer visibility into salvage merchandise and converting manual processes to automated workflows.

Acuity Brands Lighting, United States

Supply Chain Project Manager January 2004 – October 2006 Directed supply chain initiatives focused on SKU rationalization, vendor management, and multi-year operational efficiency programs within manufacturing environments. JDA Software (formerly Manugistics), United States Senior Consultant – Supply Chain Global Consulting Services February 2001 – January 2004

Led global supply chain application implementations for major organizations including Subaru of America, Goodyear, and Lowe’s. Managed cross-functional client and consulting teams and consistently applied Manugistics implementation methodologies. PricewaterhouseCoopers (PwC), United States

Supply Chain Management Consultant – Management Consulting Services January 1999 – January 2001

Developed supply chain network optimization strategies for Fortune 500 clients using advanced modeling tools. Delivered executive-ready strategy documentation and recommendations.

Education

Pennsylvania State University, University Park, PA Bachelor of Science (B.S.), Business Logistics — May 1992 Certifications

• Stibo Systems STEP Solution Certification

Professional Affiliations & Methodologies

• Agile (Scrum / Iterative Delivery)

• Traditional SDLC / Waterfall

• Enterprise Integration & Workflow Design

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