Customer Service & Hospitality Professional

Terri A. Swanson 315-***-****

Jacksonville, FL **073 *******@*****.***

EMPLOYMENT HISTORY

Holiday Inn

**/****-**/****

Front Desk

•Naval Air Station Jacksonville, FL

Navy Lodge/Navy Exchange

09/2021-11/2025

Guest Services/Sales Associate

•Gate Jacksonville, FL 08/2020-09/2021

Night Shift Lead

1

•Stein Mart Jacksonville, FL 06/2019-8/2021

Sales Associate

•Hart Hotel Inn & Suites Watkins Glen, NY 03/2017-06/2019

Concierge/Guest Services

•Keuka College Keuka Park, NY 04/2009-03/2017

Admin. Asst. Director of Marketing/Information Support Technology

Mike Barnard Auto Group Geneva, NY

07/2009-05/2013

Accounting/Title Clerk

EDUCATION

Finger Lakes Community College Canandaigua, NY

AS Business Administration & Paralegal Studies

Finger Lakes Health Geneva, NY

Medical Billing & Terminology Certificate

New York State Notary Public New York State

Penn Yan Academy Penn Yan, NY

High School Diploma

SUMMARY OF QUALIFICATIONS

•Hospitality: Night Auditor, Concierge, Reservations, Guest Services, Front Desk,

Maintenance and Housekeeping requests

• Accounting, Accounts Receivable/Payable, Collections, Account Reconciliation, Banking, Cash/Credit Card handling, New Accounts and Customer Service

•Medical Ins. Billing, Medical Coding, Medical Records, Patient Access, Scheduling, Terminology, HIPPA, State and Federal Regulations

•Higher Education Administration and Information Technology Support Specialist

•Detailed oriented, very well organized, and highly skilled in a priority setting

•Highly enthusiastic in promoting positive work environment

•Excellent communication skills demonstrated by courteous and trustworthy interactions

•Work well independently and excel with other members

•Experienced in technology, strong work ethic, a willingness to learn and change with the utmost professional and exceptional social demeanor

MEMBER/VOLUNTEER

Board of Directors for Yates County Humane Society

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