Front Office and Operations Manager
Resume:
DELMA J. LEAL
***** ******** ***** ** · Humble, TX 77346
********@*****.***
Objective
Ambitious and dedicated professional with over fifteen years of leadership experience in management, operations, and customer service. Seeking a long-term opportunity where I can contribute to team success, foster professional growth, and help drive organizational improvement.
Professional Experience
Patient Coordinator
Vision Source / Memorial Eye Center – September 2022 to Present
- Deliver outstanding customer service by welcoming patients and handling inquiries
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
- Efficiently handled incoming and outgoing mail, packages, and deliveries
- Provided administrative support by preparing documents, reports, and presentations as requested
- Scheduled and confirmed appointments while updating demographics and insurance information
- Collaborated with optometrists and internal teams to maintain smooth operations Front Office Manager
Vision Source – March 2016 to September 2022
- Oversaw daily operations and coordinated administrative and patient care functions
- Led hiring, training, and performance evaluations while supporting employee benefits and morale
- Managed billing, coding, vendor relations, and implemented cost-effective marketing strategies
Accounts Payable / Receivables Specialist
Freddy Kia – November 2013 to February 2015
- Processed invoicing, coding, and payment collections with accuracy
- Communicated with financial service providers and resolved outstanding debts Receptionist
Dr. Garcia & Associates – March 2008 to October 2013
- Scheduled appointments, verified insurance, and supported patient billing
- Maintained accurate records and facilitated physician scheduling for eight providers
Team Leader
Target Corporation – March 1996 to November 2006
- Led merchandising, staff coaching, team meetings, and customer engagement
- Managed evening zone operations and ensured team compliance with deadlines Skills & Strengths
- Bilingual: Spanish & English
- Team Leadership & Staff Development
- Patient & Guest Relations
- Inventory & Logistics Management
- Conflict Resolution & Problem Solving
- Marketing & Social Media Strategy
- Billing, Coding & Insurance Expertise
- Merchandising & Sales Strategy
References
Available upon request
Contact this candidate