Dispatcher & Customer Service Specialist

Sharon Tremblay

C: 205-***-**** ***********@*****.***

OnTime Service, Hoover, AL

**/**** ** ******* – Dispatcher

Dispatcher for Electrical Department

Scheduling appointments for electricians as needed

Confirmation and rescheduling of appointments on daily basis

Gentle Turner & Benson, PA thru Sterling Search, Birmingham, AL

03/2025 to 10/10/2025 - Legal Document Review

Review of initial claims, reviewed cases for proper evidence of claims

Updating of information on claims from additional information submitted by claimants

Review and determination if additional information was needed or not for the class action/bankruptcy

Qualifying of the claimants to the levels of inclusion of the class action/bankruptcy

Apex Roofing and Restoration, Hoover, AL

08/2021 to 3/2025 - Customer Service Representative

●Work with Quality Control team to make sure repairs are resolved in a timely manner

●Work with Superintendents to resolve homeowners concerns with roof installation

●Problem Solving roof installation contracts and concerns with homeowners for resolution

●Vetting vendors for specialty work in various areas that crews do not handle

●Following up with the homeowners till all concerns with roof installation are resolved

●Assisted in training new members of Customer Service

Chewy.com, Hollywood, FL

02/2016 to 7/2021 - Escalation Team

●Assisting with confirmation and correcting data base of over 15,000 professional offices

●Handling incoming emails to company with customers

●Calling Clinics for vet prescribed diet approvals

●Established working relationships with clinics

●Handling customer orders that were denied

●Training other customer service representatives for Specialty Teams

●Handling incoming customer service calls

●Handling all escalated and executive escalated matters and concerns from customers

Spine and Orthopedic, Aventura, FL

01/2015 to 01/2016 - Marketing Specialist

Alan W Cohn, Esquire, Ft Lauderdale, FL

01/2012 to 01/2014 – Pre-Suit Secretary

Spine and Orthopedic, Aventura, FL

01/2015 to 01/2016 - Marketing Specialist

Akerman, LLP, Fort Lauderdale, FL

01/2013 to 01/2014 - Intake Clerk

Sean A. Storani, P.L. - Hollywood, FL

01/2012 to 01/2013 - Legal Assistant

A1 Medical Imaging Collier, Dade and Broward - FL

01/2007 to 02/2012 - Med/Legal Specialist

Fountain Imaging - Dade and Broward County, FL

01/2001 to 01/2007 - Sales, Marketing and Site Director

Central Magnetic Imaging - Miami, FL

01/1997 to 01/2001 - Medical/Legal Liaison

Robert J. Fenstersheib, P.A. - Hallandale, FL

01/1989 to 01/1997 - Office Manager

Atkinson, Jenne, Diner, Stone, Butterworth and Cohen, P.A. - Hollywood, FL

01/1986 to 01/1989 - Receptionist to Legal Secretary

ACTIVITIES AND HONORS

Experienced Professional with 10+ years of marketing experience

Experienced Professional with 10+ years of Legal experience in Personal Injury Field

Lobbying at a state level regarding Automobile Insurance and Medical Issues

Goal-directed, results-oriented networking skills

Adaptable, personable, outgoing with good communication skills

Self-motivated with high energy, enthusiastic, initiative and focus

Willing and able to take on new challenges and learning experiences

Achieved Employee of the Month out of 2,000 employees at Chewy.com

Received Above and Beyond Award 2023 at Apex Roofing

Received Customer Service MVP 2022 at Apex Roofing

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