Medical Practice Manager & Virtual Assistant
Resume:
*************@*****.***
Arlington, TX 76017
Kelly A. Hughes
Director of Administrative Solutions
Prioritizing customer experience, increasing
administrative efficiency, and building a culture of success--collaborative, authentic, hard-working!
PROFESSIONAL SUMMARY
EXPERIENCE
COO/Practice Manager for
Connection to Recovery LLC
SKILLS
20+ years experience in medical offices
managing practices, coordinating staff, and
supporting patient/practitioner experience.
Proficient in recruitment, training, and
supervising of staff, schedules, and payroll.
Familiar with EMR programs, credentialling
maintenance, insurance claims, vendor
agreements, and referral networking,
Human Resources Management
Service Authorizations/Referrals
Communication Improvement
Staff/Practicioner Recruitment
Training and Scheduling
Networking and Marketing Referral Coordinator for Ascension Health/Providence Hospital
Office Coordinator for Winthrop
Pediatric Associates-Specialties
Practice Manager for Island
Orthopaedic Medicine, PC of
Winthrop University Hospital
Practice Manager for
Island Sports Medicine
Office Assistant for
Island Sports Medicine
Conflict Resolution
Credentialing Maintenance
Data Entry and Quality Control
Accounts, Billing, Collections
Contracts and Aquisitions
2021-Present
2018-2021
2016-2017
2011-2016
2010-2011
2005-2010
Kelly A. Hughes
Thank you for the opportunity to submit my resume for your consideration. My professional goal is to bring the best patient/customer experience to my clientele while increasing the scope and success of my organization. I am a willing student, seeking continual improvement both professionally and personally. I am a team player who seeks to lead by example--never afraid to roll up my sleeves and pitch-in when necessary, and always encouraging collaboration as we strive for excellence together. Honesty, reliability, perseverance, and excellence are the cornerstones on which I’ve built my career. Over the last two decades, I’ve been responsible for: Training, coordinating and supervising multiple office staff, physicians, therapists, other support members, registrars and file clerks. The maintenance of providers; schedules, quality control of data entry into medical management programs, efficient organization of patient flow to maximize results. Utilization of several EMR programs, including: Soarian, IDX Centricity, Medcomp, Oas Gold, and Simple Practice (currently using).
The recruitment, training and supervising of staff, maintaining employment schedules, approval and rotation of time off, and payroll (Kronos and QuickBooks). Data entry and quality control of several Electronic Medical Record systems. Credentialing maintenance with commercial as well as government insurance programs, maintaining doctors’ information on CAQH
Oversaw all accounts payable, ordering of supplies and establishing, negotiating, and maintaining vendor business agreements.
Networking and marketing with referring physicians and facilities. Obtaining authorizations and referrals for all services ordered by primary care physicians,working closely with billing and claims appeals when necessary. Accounts Receivable, claims submissions, appeals, and collections . I look forward to speaking with you further about the opening in your organization. Thank you for this opportunity to be of service,
K e l l y A . H u g h e s
Professional references available upon request.
Contact this candidate