HOA Association Manager and Senior Community Manager

Nora K. Twohy

Cell:281-***-****

Email: *******@*****.***

OBJECTIVE

To obtain a position within an established and growing Property Management Company which allows me to utilize my Supervisory, Management and Administrative Skills and seek potential growth opportunities.

SUMMARY

20 plus years in various Customer Service roles with the last 13 years as Association Manager for HOA Boards and Communities. Committed to quality service. Outstanding organizational and interpersonal skills. Driven to succeed in a fast-paced environment. HIGHLIGHTS

Highly values teamwork internally and with clients

Client and Resident Retention

Can handle all aspects of customer inquiries and complaints, and function well in high- pressure atmospheres

Monthly Project

Month End Financials

Consistently demonstrates exceptional interpersonal skills both in person and remotely

Skilled in Caliber, FRONTSTEPS, IPS Workϐlow, Microsoft Word, Microsoft Excel, Power Point, Outlook, TOPS ACCOMPLISHMENTS Collections, meeting collections goals and maintaining an 8% percent overall delinquency ratio. EXPERIENCE

Senior Community Manager November 2024 to 2026

C.I.A. Services – Atascocita, TX

Independently manage the daily operations and management functions for single family homes. Prepare and present month end Management and Financials Reports. Financials Management which includes Super operating budgets, capital improvements and expense reduction. Schedule and conduct monthly Board of Directors Meetings and Co-Owners / Homeowner Association. Meetings including Annual and Special Meetings. Negotiate and develop requests for proposals for potential vendors/contractors and submit proposals to the Board of Directors for approval.

Senior Community Manager April 2020 to 2024

Prestige Association Management Group – Kingwood, TX Independently manage the daily operations and management functions for single family homes. Prepare and present month end Management and Financials Reports. Financials Management which includes operating budgets, capital improvements and expense reduction. Schedule and conduct monthly Board of Directors Meetings and Co-Owners / Homeowner Association. Meetings including Annual and Special Meetings. Negotiate and develop requests for proposals for potential vendors/contractors and submit proposals to the Board of Directors for approval. Senior Community Manager July 2011 to April 2020

JDH Association Management Inc. – Kingwood, TX

Independently manage the daily operations and management functions for single family homes. Prepare and present month end Management and Financials Reports. Financials Management which includes operating budgets, capital improvements and expense reduction. Schedule and conduct monthly Board of Directors Meetings and Co-Owners / Homeowner Association. Meetings including Annual and Special Meetings. Negotiate and develop request for proposals for potential vendors/contractors and submit proposals to the Board of Directors for approval. Tri-Point Construction Services, Inc. May 2008 – June 2011 Ofϐice Manager

Prepared daily, weekly timesheets, payroll and expense reports. Maintained all job ϐiles. Scheduled and prepared job bids and quotes. Prepared Accounts Payables and Receivables. Corresponded with the ϐield hands. Prepared and maintained all invoicing. EDUCATION

High School Diploma - General

H.M. King High School, Kingsville,

TX Bachelor of Science – Fashion Merchandising

Texas A & M University at Kingsville, TX

REFERENCES

Cara Munn 281-***-****

Jennifer Daley 713-***-****

Elizabeth Soliz 713-***-****

Tyrone Mouton 713-***-****

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