Membership Director and Administrative Operations

Okena Lindsey-Jenkins

Membership Director / Administrative Operations

202-***-**** *************@***.*** Washington, D.C Profile

Dynamic, detail-oriented professional with over a decade of experience in publication tracking, contract management, and administrative support, including extensive tenure with the National Newspaper Publishers Association (NNPA). I am skilled in event planning, customer relations, travel coordination, proposal writing, and accounting, with expertise in database management using AI tools. Adept at streamlining operations, supporting executive leadership, and managing high-profile projects while building strong relationships with diverse office teams and stakeholders. E X P E R I E N C E

MEMBERSHIP DIRECTOR / ADVERTISING OPERATIONS & PUBLICATION MANAGER

NNPA – National Newspaper Publishers Association, Washington, D.C. (Hybrid/Remote) April 2015 - Present

Oversee publication tracking and content distribution for 200+ black-owned newspapers nationwide, utilizing the original software to AI tools for database management

Coordinate national advertising contracts, invoices, expense reports Maintain membership records while assisting in policy and procedure updates Provide executive support to the President/CEO and board, including scheduling, travel coordination Developed and executed strategic membership growth plans to increase and retain member base Manage all aspects of membership operations including engagement, renewal, and retention processes Gather a team to help when needed that are responsible for member services, ensuring high satisfaction and resolving member issues promptly Create and implement target marketing campaigns and outreach programs to boost membership awareness and participation Collaborate with cross-functional teams to design and launch exclusive member events, webinars, and workshops Establish partnerships with external organizations to enhance member value and expand network opportunities Oversee budgeting and financial planning for membership department, monitoring cost-effectiveness and maximizing ROI Develop communication strategies to maintain consistent and engaging interaction with members through social media, and direct communication Utilize current systems to maintain accurate member records, track engagement metrics, and streamline renewal processes Report regularly to the membership committee and executive committee on membership growth, challenges, and opportunities for improvement CEO / ADMINISTRATIVE ASSISTANT

OJ Firestop Services, LLC, Washington, D.C. (Remote) Directed administrative operations, bookkeeping, vendor coordination, and compliance for a fire protection contracting firm Oversaw financial records, accounts payable/receivable, and scheduling with contractors and clients Generated all client invoices, certificate of insurance for job sites as requested Certified in 3M Life Safety & Fire Protection, supporting technical and operational requirements GROUP SALES, CATERING & ADMINISTRATIVE SUPPORT

Embassy Suites Hotel, Washington, DC

Coordinated major hotel events, maintained rooming list database, sales contracts, and group travel bookings Liaised with city officials and high-profile clients for hotel functions Prepared all staff and executive meetings held on and off location of hotel Supported accounting, catering department, and sales team with reporting and logistics Provided administrative, front-desk, and guest liaison support in a luxury hotel suite setting Coordinated daily operations, service requests, and guest engagement to ensure resident satisfaction E D U C A T I O N & C E R T I F I C A T I O N S

COMPUTER INFORMATION SYSTEMS

Strayer University

1994-1996

CPR and AED Certified

3M Certified – Life Safety & Fire Protection