Operations & Purchasing Leader (30+ Years)

SUZETTE JOHNSTON

Glen Burnie, MD • 443-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Operations leader with 30+ years of experience in purchasing, order management, fulfillment, and vendor relations. Proven track record of managing high-volume workflows, leading teams, and improving processes to ensure accuracy, efficiency, and on-time delivery. Recognized for strong communication, problem-solving, and relationship management skills.

CORE SKILLS

Purchasing & Order Management • Vendor Relations • Client Support

Logistics & Shipment Coordination • Invoice Reconciliation

ERP Systems (NetSuite, ASI) • Data Analysis & Reporting

Process Improvement • Inventory Management • Team Leadership

PROFESSIONAL EXPERIENCE

Target Marketing Group (TMG)

Operations Manager / Customer Service Manager / Program Leader

1995 – 2026

Managed end-to-end purchasing operations, including PO issuance, supplier coordination, and on-time delivery.

Built and maintained strong vendor relationships; negotiated pricing and resolved discrepancies.

Oversaw high-volume order entry with a focus on accuracy, pricing, and timelines.

Communicated with clients daily to provide order updates, manage expectations, and ensure satisfaction.

Coordinated shipping via FedEx, UPS, USPS, and LTL carriers; tracked shipments and resolved delays/returns.

Reviewed invoices for accuracy and partnered with accounting on processing and reconciliation.

Utilized NetSuite and ASI to manage purchasing, inventory, and reporting; analyzed Excel data for insights.

Led and developed teams of up to 24 employees across operations and customer service.

Implemented workflow improvements that increased efficiency and strengthened cross-functional communication.

Directed PPE logistics during COVID-19, managing high-demand supplier relationships and large-scale distribution.

Led operational transition during company acquisition and relocation, ensuring continuity of operations.

Maryland Screen Printers

Embroidery Department / Night Supervisor

1994 – 1995

Promoted to Night Supervisor; recognized as Employee of the Year.

Supervised production workflow and team performance in a fast-paced environment.

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