Senior Salesforce Administrator & Solution Consultant

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Shivani Jain -Senior Salesforce Administrator

+1-229-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Salesforce Administrator and Solution Consultant with 9+ years of IT experience and 8+ years of hands-on backend Salesforce Administration in enterprise and consulting environments. Strong expertise in architecting, automating, and optimizing complex business processes using Salesforce best practices. Proven ability to partner with cross- functional stakeholders, drive operational efficiency, and deliver scalable Salesforce solutions in Agile environments.

CORE SKILLS & EXPERTISE

• Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Field Service Lightning; exposure to CPQ, Data Cloud, Einstein Analytics, Marketing Cloud

• Advanced Configuration: Custom Objects, Fields, Record Types, Page Layouts, Dynamic Forms & Actions, Validation Rules

• Automation & Orchestration: Advanced Flow Builder, Record-Triggered Flows, Screen Flows, Scheduled Flows

• Integrations & Data: REST/SOAP APIs, Platform Events, AppExchange Packages, Data Loader, ETL Concepts

• UI & Customization: Lightning Components, Visualforce (working knowledge)

• Analytics & Reporting: Dashboards, Reports, KPIs, Executive Insights

• DevOps & Support: Sandbox Management, Change Sets, SFDX, Copado, GitHub, Jira

• Delivery Methodologies: Agile / Scrum, SDLC, UAT, Release Management

• Stakeholder Engagement: Requirements Gathering, Process Optimization, Leadership Communication

• Soft Skills: Customer Service Mindset, Prioritization, Time Management, Problem Solving PROFESSIONAL EXPERIENCE

Federal Project – Veterans Affairs (I4DM)

Salesforce Administrator / Developer June 2024 – Present

• Guided Salesforce initiatives for a large-scale federal environment supporting 50,000+ users, ensuring alignment with business and regulatory goals.

• Led assessments of existing processes and provided recommendations to improve efficiency and scalability.

• Designed and customized Salesforce solutions using advanced object modeling, record types, dynamic forms, and page layouts.

• Developed and maintained complex Flows to automate business processes and reduce manual effort.

• Supported integrations and data flows between Salesforce and external systems in compliance with federal standards.

• Managed support intake, defect triage, and issue resolution to improve end-user experience.

• Communicated project status, risks, and improvements to stakeholders and leadership.

• Actively participated in Agile ceremonies, UAT, and release readiness activities. CBANC – Austin, TX

Salesforce Consultant April 2022 – May 2024

• Led multiple Salesforce Admin and configuration initiatives across concurrent client engagements.

• Gathered and translated business requirements into scalable Salesforce configurations and automation.

• Implemented and managed AppExchange applications to extend platform functionality.

• Designed dashboards and reports to improve leadership visibility and operational decision-making.

• Partnered closely with stakeholders to ensure on-time delivery and continuous improvement. Anodyne Health – Alpharetta, GA

Salesforce Administrator / Developer Aug 2020 – Mar 2022

• Optimized Service Cloud operations through advanced Flows and automation, reducing manual effort by 25%.

• Supported integrations and data accuracy across connected systems.

• Provided production support, UAT coordination, and user enablement in an Agile environment. Easy Living – Clearwater, FL

Salesforce Developer Dec 2018 – July 2020

• Supported Salesforce integrations with external healthcare systems using APIs.

• Validated installed packages, data integrity, and end-to-end process flows.

• Ensured compliance with data governance and email regulations (CAN-SPAM, GDPR). PUBLIQ Software – Spartanburg, SC

Salesforce Administrator / Developer Sept 2016 – Nov 2018

• Managed daily Salesforce administration including user access, security, and org maintenance.

• Supported sandbox refreshes, deployments, and metadata management. 2 P a g e

• Collaborated with business users to improve CRM processes and customer lifecycle management. CERTIFICATIONS & EDUCATION

Salesforce Certified Administrator (ADM 201)

Salesforce Platform Developer I

Salesforce Certified Agentforce Specialist

Copado Fundamentals I

M.Sc. in Computer Science – MDS University, India

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