Customer Service & Data Entry Pharmacy Technician

Jamia Murphy

Utilizing my skills to better serve you

Indianapolis, IN 46222 +1-317-***-**** **.******.**@*****.*** Professional Summary

I want to utilize my skills and knowledge to provide great service Willing to relocate to: Indianapolis, IN - Indianapolis, IN Work Experience

Data Entry Clerk/Remote/Prior Authorization

NorthWest Pharmaceutical Compounding Indianapolis, IN July 2023 to Present

Enter clients information, resolving insurance disputes Speaking with clients and finding resolution for their needs Refilling prescriptions/Shipping and receiving & inventory Data Entry Clerk/Remote/Prior Authorization and billing NorthWest Pharmaceutical Compounding Indpls,IN

July 2021 to June 2026

Receiving 80 to 100 calls daily entering clients information, resolving insurance disputes Speaking with clients and finding resolution for their needs Refilling prescriptions/Shipping and receiving & inventory Insurance billing/ trained in revenue cycle

Pharmacy Technician

SELECT RX Indianapolis, IN

April 2020 to June 2023

Long term care process prescriptions pulling and placing meds back on the shelves getting medical boxes ready for delivery filling prescriptions manually counting pills..remote CSR / data entry Mail Assistant

Gannett Publishing Service Indianapolis, IN

August 2012 to April 2020

Warehouse ..loading pallets,placing the correct ads in machine,labeling totes for mail and making sure the mail has correct addresses on them.

Pharmacy Technician Assistant

Stericycle Indianapolis, IN

April 2011 to July 2012

Using a scanner rf gun to scan recalled meds in and counting all meds manually writing down important information then safely discarding meds…

Warehouse Associate

FIRST CALL STAFFING/ 3M Indianapolis, IN

January 2012 to April 2012

Placing ear buds in containers at a fast pace and soldering wires on headsets cutting out foam material for ear buds using a hole punching machine

Education

Pharmacy Technician (Certificate)

Pharmacy Technician

Pharmacy Technician (Certificate)

Selectrx 6962 Hillsdale ct

June 2021 to June 2021

Dental Assisting (High school diploma)

Kaplan Community College Indianapolis, IN

July 2009 to October 2010

GED (Trade school)

Ben Davis High School 2500 Girlschool rd

August 2007 to June 2008

GED

Upper secondary education

Skills

Food preparation Customer inquiry handling Customer communication Relationship management Documentation review Senior Care Google Suite Maintaining patient confidentiality Outbound calling Meal Preparation Customer support Customer complaint resolution Equipment troubleshooting Microsoft Powerpoint Empathy Writing skills HIPAA compliance management Problem-solving Clinical pharmacy experience Patient monitoring Epic Leadership State healthcare regulations Medical Records Supervising experience Collaboration CRM system proficiency Office experience Hospital experience Data entry Social media management Employee orientation Software troubleshooting Technical Proficiency Filing Remote access software Laboratory compliance Records management Home health DocuSign HIPAA Customer service Research Patient Care Computer literacy Negotiation Dispensing prescriptions - Prescriptions dispensed daily (1-50 prescriptions) Windows Quality systems Pharmacy software Computer operation Salesforce Cleaning Phone communication Complaint handling McKesson Pharmacy inventory replenishment Inventory management POS Prescription verification Telemarketing Attention to detail Administrative experience Medical office experience Pharmacy technician experience Proofreading Insurance prior authorization Centricity Home & community care experience Sterile processing Hospitality Assembly Productivity software Automated dispensing systems Driving Sales support Computer skills Caregiving ISO standards DME Quality assurance Laboratory Experience Soldering Time management Drug regulation Word processing Microsoft Outlook Medical scheduling School experience Dental terminology Basic math Math Typing Pharmaceutical regulatory compliance Public health Microsoft Access Environmental Services Task prioritization Aseptic technique Quality control Prescription labeling State and federal pharmacy laws Compliance management Insurance sales Sales Correct Prescription Errors Google Docs Background checks Client follow-up Cold calling Cleaning Experience Prescription processing English Drug order put- away Cooking Hands-on training Client email correspondence Childcare Operating systems Contracts Front desk Appeals Technical troubleshooting support Analysis skills Home Care CRM software Communication skills Out of stock medication Conflict management CPR Customer relationship building Warehouse Experience Search engines Analytical thinking Virtual client meetings Laundry Client relationship management Medical software Grammar Experience Organizational skills Machine learning Medical terminology Client interaction via phone calls Microsoft Excel Microsoft Office Phone customer support Underwriting Tablet dosage calculations PioneerRx Customer issue escalation Ethernet Pharmacy customer complaint resolution Clean workspace maintenance Solar energy Ordering medications Active listening Decision making Cash register Scripting Microsoft Word Computer networking Languages

English

Certifications and Licenses

Pharmacy Technician License

Driver's License

Pharmacy Technician

April 2022 to October 2022

Certificate for Pharmacy tech

Pharmacy Technician Certification

Registered Pharmacy Technician

Pharmacy Intern License

Additional Information

Authorized to work in the US for any employer

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