Outgoing Bilingual Customer Service Professional
Resume:
NADIA
GARCIA CEDILLO
*********@******.***
**** **** **** ****** **** Valley City, UT 84120
SKILLS
Bilingual ( Spanish/English)
Customer Service
Honest
Dependable
Trustworthy
Kind
EDUCATION
Granger High School
West Valley City, UT • 05/2020
High School Diploma
Extracurricular Activities:
Debate
Swim Team
SLCC:
Hospitality and Tourism
Business and Communication
Criminal Justice
PROFESSIONAL SUMMARY
To build long-term career with opportunities for career growth
WORK HISTORY
Utah Department Of Health And Human Services - Healthcare Customer Service Representative
Salt Lake City, UT • 03/2023 - Current
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Discuss patients needs and capability to do daily tasks with peoples disabilities, illness or health conditions.
Sushi Kinoya - Sushi Waitress
Perris, CA • 11/2021 - 12/2022
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Helped with food preparations and drinks
Greeted new customers, discussed specials, and took customer orders.
HomeWell Care Services - Caregiver
Salt Lake City, UT • 02/2021 - 11/2021
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Hunter Douglas - Assembler
Salt Lake City, UT • 06/2020 - 01/2021
Assembled components with minimal supervision, exceeding expected project milestones.
Completed durable assemblies and subassemblies with hand and power tools.
Organized workstations to maximize productivity, meet deadlines.
Collaborated with team members to improve production processes and maintain quality standards.
County Of Los Angeles - Department Of Public Social Services - Toy Loan
Los Angeles, CA • 05/2019 - 09/2019
Handle high volume of calls, deal with the families who participated in the Toy Loan program.
Handle private and confidential information
Originated, reviewed, processed, closed, and administered customer loan proposals.
Work with time sensitive projects, prepare documents and inventory, customer service.
Felipe Bagues Mortuary - Funeral Arranger
Los Angeles, CA • 06/2015 - 08/2015
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Picked up deceased at private homes, hospitals and county morgues.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Closed and secured caskets and led funeral corteges to churches and burial sites.
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