Production Support & Customer Support Engineer

Caleb Tallquist

Software Engineer Cloud, Distributed Systems, Production Support

Austin, Texas Metropolitan Area LinkedIn: linkedin.com/in/caleb-tallquist Email: *******************@*****.*** SUMMARY

Software Engineer with 5+ years of experience building and supporting cloud-native systems, APIs, and distributed platforms across AWS and Kubernetes. Strong background in production support, incident troubleshooting, root cause analysis, and improving system reliability in large-scale environments.

CORE SKILLS

Cloud: AWS (Lambda, S3, DynamoDB, RDS, Glue, Redshift), Kubernetes (EKS), Docker, Terraform Languages: Python, Java, C#, F#, Go

APIs: REST, GraphQL, Microservices, Event-driven systems (Kafka) Support: Incident response, debugging, RCA, customer-facing troubleshooting, monitoring Tools: GitLab CI, Jenkins, CI/CD pipelines, Agile

PROFESSIONAL EXPERIENCE

Pelotech – Software Engineer (2025–Present)

- Support cloud-based systems and production environments

- Troubleshoot distributed system issues and improve reliability

- Collaborate with stakeholders to resolve technical incidents Indeed – Software Engineer (2022–2025)

- Supported large-scale data and GraphQL systems on AWS

- Improved observability and CI/CD workflows

- Resolved production incidents impacting data pipelines and services Rocket Mortgage – Software Engineer (2021–2022)

- Supported Kubernetes migration (EKS) and microservices stability

- Debugged Kafka/event-driven systems and production incidents

- Automated operational workflows and reduced manual support effort Rocket Mortgage – Associate Software Engineer (2020–2021)

- Supported backend mortgage systems in production

- Resolved service failures in event-driven architectures

- Assisted with Kafka migrations and debugging

Quicken Loans – Software Developer Intern (2020)

- Assisted in backend debugging and SQL troubleshooting

- Built automation scripts for operational workflows

- Supported internal tools and systems

EDUCATION

Hope College – B.S. Computer Science (2016–2020)

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