Customer Support & Store Management Professional

Christan Boyd

Rock Hill, SC 803-***-**** ****.**********@*****.***

SUMMARY

Customer-focused professional with 8+ years of experience delivering exceptional customer support in fast-paced, high-volume environments. Skilled at resolving customer concerns, managing multiple priorities simultaneously, and maintaining accurate records with strong attention to detail. Demonstrated success communicating across in-person, phone, and digital channels while building positive customer relationships. Proficient with Microsoft Office Suite, web-based applications, and customer support systems. Recognized for excellent written communication, problem- solving abilities, and the ability to work independently while maintaining high service standards. EDUCATION

Strayer University – North Carolina

Bachelor of Business Administration, Business Management Expected Graduation: January 2027 EXPERIENCE

STORE MANAGER April 2022 – Present

Family Dollar Rock Hill, SC

• Deliver prompt and professional customer support through in-person, phone, and digital communication channels in a high-volume retail environment.

• Research, investigate, and resolve customer concerns while maintaining a high level of professionalism and empathy.

• Maintain accurate customer, inventory, cash, and operational records to ensure compliance and data accuracy.

• Manage multiple priorities simultaneously while meeting performance expectations and operational deadlines.

• Escalate complex customer issues to appropriate leadership teams to ensure timely resolution.

• Train and coach team members on customer service standards, conflict resolution, company procedures, and technology systems.

• Analyze customer feedback and operational trends to identify opportunities for service improvement.

• Collaborate with internal teams to ensure customer satisfaction and efficient issue resolution. ASSISTANT STORE MANAGER August 2018 – April 2022

Family Dollar Rock Hill, SC

• Responded to customer inquiries and provided timely, accurate information to resolve concerns effectively.

• Maintained detailed customer and operational records while ensuring confidentiality and accuracy.

• Assisted with onboarding and training team members on customer service procedures and company systems.

• Supported daily operations by prioritizing tasks and coordinating multiple responsibilities in a fast-paced environment.

• Collaborated with leadership to improve customer satisfaction and overall store performance. SALES ASSOCIATE January 2018 – August 2018

Family Dollar Rock Hill, SC

• Assisted customers with product questions and support requests while delivering a positive customer experience.

• Processed transactions accurately and maintained detailed documentation.

• Managed multiple customer interactions while maintaining quality and efficiency.

• Demonstrated strong communication skills and attention to detail in all customer interactions. TECHNICAL SKILLS

Live Chat and Digital Customer Support

Customer Service and Issue Resolution

Written and Verbal Communication

Customer Relationship Management

Data Entry and Documentation

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Customer Support Platforms and Web-Based Applications Multitasking and Time Management

Record Maintenance and Reporting

Problem Solving and Escalation Management

Team Collaboration

Confidentiality and Data Accuracy

ADDITIONAL QUALIFICATIONS

• Able to manage multiple chat conversations simultaneously while maintaining quality and accuracy • Experienced working independently and prioritizing tasks effectively • Committed to protecting customer information and maintaining confidentiality

Contact this candidate