Application for Remote Data Entry Job

STEVEN M. ALMASY

**** ******** **, ************ ** 72076

501-***-****

********@*******.***

Professional Summary

Experienced and customer-focused IT Support Specialist with over 20 years in technical support, server operations, and remote troubleshooting. Proven success in maintaining the uptime and stability of complex IT environments, including Windows Server and VMware infrastructures. Demonstrated ability to support end-users and enterprise systems remotely, resolve incidents efficiently, document solutions, and lead shifts in 24/7 environments. Adept at working independently in fast-paced environments and delivering top-tier support via phone, email, and ticketing systems. Key Skills

• Remote Technical Support

• Windows Server 2003–2019

• VMware vSphere 5.0 & 6.0

• Microsoft Office Suite (97–365)

• Active Directory & Account

Management

• Hardware Troubleshooting (HP

ProLiant, ILO)

• Patch & Firmware Management

• ServiceNow & Clarify Ticketing

• Customer Service &

Communication

• Process Documentation & Training

• Email Support & Monitoring Tools

(HPSum)

• Basic Network Troubleshooting

Professional Experience

IGI Cybersecurity – Remote

ASM Server Support – 24/7 Operations (USPS contract) Dec 2004 – May 2025

• Provided 24/7 remote support for 1500+ physical and virtual Windows servers ensuring maximum uptime and stability.

• Resolved hardware issues using HP ILO remote management and collaborated with vendors for advanced support.

• Installed, patched, and updated applications per compliance requirements.

• Performed regular Windows Server and firmware updates.

• Used ServiceNow for ticket management and escalation.

• Supported VMware environments: daily operations, reboots, snapshots, VMware Tools updates.

• Delivered phone and email-based technical support to clients, ensuring resolution of server-side issues.

• Created technical documentation and training materials.

• Trained and mentored new staff in customer service and technical operations.

• Acted as co-shift lead on mid-shift for 5 years, managing team scheduling and shift coordination.

Education

Education America – Colorado Springs, CO

Associate of Applied Science in Computer Network Technologies, 2001

• Dean’s List GPA: 3.75

• Pursuing Microsoft Certification: Windows Server Hybrid Administrator Associate

Contact this candidate