Retail Customer Service and Sales Associate
Resume:
Experience
Sales Associate
The Home Depot • Prescott, AZ
Provided exceptional customer service by assisting customers with returns, exchanges, refunds, and order inquiries. Processed customer transactions accurately using point-of-sale and order management systems. Took, entered, and managed customer orders, special orders, deliveries, and customer pickups. Resolved customer concerns and order issues in a professional and timely manner. Coordinated with store departments, vendors, and delivery teams to ensure customer satisfaction. Answered customer phone calls and provided information regarding products, services, and order status. Maintained accurate records of customer transactions, orders, and service requests. Assisted customers with product location and general store inquiries. Worked effectively in a fast-paced retail environment while managing multiple priorities. Established personal connections with customers, exceeding customer service expectations Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Cashier and Customer Service
Giant San Diego Paintball and Airsoft • Ramona, CA 07/2017 - 08/2018
Performed a full audit of inventory and sales reports, ensuring accuracy Set price book to increase stock and product knowledge Built rapport with clients by providing quality customer service and problem solving Streamlined inventory management to eliminate the need for stock replenishment Communicated with customer support for clarity on questions that were not answered in the online FAQs Established personal connections with customers, exceeding customer service expectations Skills
Customer service, Communication skills, Cash handling, Time management, Organizational skills, Inventory control, Sales, Cashiering, Computer literacy
Education
Administration of Justice Science
Yavapai College • Prescott, AZ
05/2025
Recieved an Associate of Arts Degree in Admin. of Justice Science Recieved a Certifiate of Completion in Homeland Security Graduated with Honors for both degrees
GPA: 3.51
GED
Greater San Diego Academy • San Diego, CA
06/2017
Received High School Diploma
Chanel Holwitz-Hopkins
************@*****.***
Dewey, AZ
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