Senior International Relations & Case Coordinator

Fabiola Micaela Flores Alarcon

New York, USA Phone: +1-914-***-**** Mail: ****************@*****.***

Personal Profile

Senior International Relations student with a mention in Comprehensive Sustainability Management at Universidad San Ignacio de Loyola. Strong interest in environmental issues and human relations, with proven ability to work under pressure and manage multiple tasks effectively. Highly organized, adaptable, and detail-oriented, with excellent communication skills.

Motivated to take on new challenges and committed to continuous professional growth.

Education

UCEDA INSTITUTE

English as Second Language

2024 -2025

SAN IGNACIO DE LOYOLA UNIVERSITY

International Affairs

2019 - Present

Part of the University’s swimming team (2019)

DIVINA PROVIDENCIA SCHOOL

Middle School – High School

2006 - 2017

Athletics Team 2010-2017

Swimming Team 2014-2017

Work Experience

Asilos Ahora LLC - Sales & Case Coordinator

March 2024 – Present

Provide comprehensive guidance and support to clients throughout service processes, ensuring a high level of customer satisfaction. Manage sales of services by engaging with prospective clients, conducting consistent follow-ups, and maintaining strong relationships with existing clients. Track and manage a high volume of active cases, ensuring all deadlines and requirements are met in a timely and organized manner. Prepare, review, and process documentation and forms with strong attention to detail and accuracy. Coordinate closely with clients to collect required information and support documents, ensuring completeness of files. Handle client payments and collections, maintaining accurate and organized financial records. Maintain and update client information using internal systems and databases, ensuring data accuracy and confidentiality. Communicate regularly with clients to provide updates, address concerns, and resolve inquiries efficiently while delivering professional and reliable service experience.

Freelancer

April 2022 – May 2024

Provided freelance translation services for books and documents (English Spanish) through a Facebook page, ensuring accurate and culturally appropriate translations. Reviewed and edited content to maintain clarity, consistency, and quality.

Certifications

Certification on Environmental Crimes with a Gender and Intercultural Approach

National Forestry and Wildlife Service – SERFOR

Certification in International Cooperation

San Ignacio de Loyola University

VIII International Relations Summer Program

Skills

Microsoft Word - Advanced

Microsoft PowerPoint- Advanced

Microsoft Excel - Intermediate

Languages:

Spanish - Fluent

English- Advanced

Japanese- Intermediate Italian- Intermediate

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