Licensed Practical Nurse and Customer Service
Resume:
Tonya M Canady
*** ****** ***, *** *, Clinton, NC 28328
************@*****.***
Highly motivated with passion for delivering excellent customer service.
Skilled in problem solving, active listening, and communication.
Experienced Licensed Practical Nurse with strong patient care skills working in long term care and rehabilitation settings
Hardworking, energetic, and flexible; adapt easily to change of environment and work schedule
Maintain critical thinking skills essential to providing competent and dignified patient care
Personable with a positive attitude; interface effectively with patients, families, and nursing staff
Capability to multitask, manage competing priorities with ease while fostering delivery of superior care
Great interpersonal and communication skills, proficient in-patient charting and documentation
Education & Credentials
Education & Credentials
Licensed Practical Nurse (2009) Sampson Community College, Clinton, NC
Associates in General Education (2009) Sampson Community College, Clinton, NC
Associates in Arts (2009) Sampson Community College, Clinton, NC
Certified CPR Instructor (2022) – Classic Training Academy, Raleigh, NC
Work Experience
Wilson Rehabilitation & Nursing Center 02/2024 – Present
Canady Trucking (Remote Customer Service Rep) 6/2020 - Present
Rapid Staffing (Travel Nurse) 03/2023 – 02/2024
Carolina Nursing and Rehabilitation 12/2021 – 03/2023 (Unit Manager)
Dedicated Nursing Associates, Inc. 11/2016 – 3/2022
● Record patients’ vital signs (including blood pressure, pulse, and respiratory rate)
● Administration of treatments and medications
● Give oral medications and injections to patients
● Test blood sugar levels
● Urinary catheter insertion and care
● Wound care, ostomy care, and dressing changes
● Proper charting, documentation, and maintenance of patient’s medical records
● Gives direct patient care according to the therapeutic plan and individual needs
● Reinforces instructions given to the patient by the physician
● Notification of significant findings/changes in patient’s physical or mental conditions
● Initiates C.P.R. when there is a sudden cessation of heartbeat or respirations
● Insures privacy for patient and confidentiality of condition and personal information
● Relay information between patients, registered nurses, and physicians
Remote Customer Service Experience
●Deliver excellent customer service to customers over the phone, in person, and through chat and email
●Payroll
●Handle all staff trainings
●Dispatch calls to truckers
●Maintain all human resources issues
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