Customer Service & Operations Manager

Victoria Nelson

Remote

ADDRESS **** ******* *****

Stone Mountain

United States

EMAIL ***************@*****.***

PHONE 943-***-****

** ******* *******-****** ******** service and operations professional with hands-on leadership of remote teams and proven process improvements. Led 6–8 person teams to deliver 12+ projects on schedule, implemented onboarding and reporting systems that reduced cycle time by 30% and cut costs by 18%, and increased on-time delivery to 95%, contributing to a 20% rise in repeat business. Strong skills in multi-channel support, CRM systems, conflict resolution, and cross-functional collaboration; organized, dependable, and focused on driving measurable operational efficiency.

02 SKILLS Customer Service

Time Management

Communication

Problem Solving

Organization

Microsoft Word &

Google Drive

Self-directed

Project planning

Conflict resolution

Research

Clerical support

Supervision and

leadership

Multitasking

Inventory management

Active listening

Attention to detail

Document updates and

teamwork

03 EMPLOYMENT HISTORY

Nov 2025 — Feb 2026

Stone Mountain

PizzaHut at Manager

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Led remote cross-functional teams of 6–8 to deliver 12+ projects on schedule and within budget.

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Streamlined onboarding and operational workflows, reducing cycle time by 30% and cutting costs by 18%.

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Implemented project tracking and reporting dashboards to improve stakeholder visibility and boost on-time delivery to 95%.

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Managed client communications and expectations, increasing repeat business by 20%. Jan 2023 — Dec 2024 ABC COMPANY at Customer Service Representative Mar 2026 — Apr 2026

Ellenwood

FedEx at Package Handler

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Processed high-volume shipments, sorting, scanning, and loading packages to meet daily processing deadlines.

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Operated material-handling equipment safely and followed company safety and quality procedures.

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Collaborated with team members to improve efficiency, reduce handling errors, and support on time deliveries.

04 EDUCATION

Aug 2021 — Mar 2024

Stonecrest

Martin Luther King Jr. High School

High School Dipolma

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Graduated with an all A academic record; consistently named to the Principal’s List.

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Demonstrated strong discipline, time management, and reliability through rigorous coursework and responsibilities.

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Built teamwork and problem-solving skills applicable to professional roles.

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