Certified SAFe Scrum Master & Agile Consultant

*****.*.*******@*****.*** 571-***-**** LinkedIn: https://www.linkedin.com/in/jenna-moore-38b185118/

CAREER OBJECTIVE

Results-driven Certified SAFe Scrum Master with over 13 years of experience in Business Analysis, Agile Project Management, and Software Development. Proficient in Scrum and Agile frameworks, I excel in gathering requirements, analyzing data, and leading cross-functional teams to deliver innovative solutions that optimize processes and drive efficiency. I’m passionate about empowering teams, solving challenges, and exceeding client expectations while ensuring seamless project delivery.

PROFESSIONAL EXPERIENCE

Senior Consultant

SAP March 2025 - Current

Served as a backup Scrum Master for projects in need, facilitating Agile ceremonies and helping teams maintain sprint momentum and delivery continuity.

Coordinated cross-functional meetings to gather and refine business and functional requirements.

Reviewed workflows and analyzed data to identify root causes and recommend solutions to business challenges.

Developed mock-ups, process flows, and functional requirements documentation to support solution design and delivery.

Assisted in planning, executing, and monitoring User Acceptance Testing for system releases to ensure alignment with business needs.

Communicated test results, requirement updates, and change impacts to project stakeholders throughout the development lifecycle.

Served as the Jira Administrator, creating project boards, maintaining backlogs, and supporting multiple teams to ensure smooth workflow management.

Escalated project issues and risks promptly, helping teams address blockers and maintain project momentum.

Senior Business Consultant / Scrum Master

Dynamo November 2023 – December 2024 (USDA contract)

●Led two Drupal development projects, orchestrating Scrum ceremonies and facilitating smooth sprint cycles, including planning, daily stand-ups, demos, and retrospectives.

●Collaborated with stakeholders to capture technical and functional requirements, creating user-friendly designs using Figma.

●Analyzed complex data sets in Tableau to identify trends, provide actionable insights, and support decision-making.

●Managed workstreams in Azure DevOps and GitHub, overseeing progress on user stories, features, and bugs, ensuring alignment with project vision and goals.

●Led the Scrum process from kickoff to delivery, ensuring timely and budget-friendly completion of project deliverables.

●Worked closely with technical teams to ensure successful sprint completion, performing User Acceptance Testing (UAT) to confirm functionality aligns with business requirements.

Senior Business Analyst / Scrum Master

IntelliBridge April 2022 – April 2023 (DHS contract)

●Led Agile sprints, collaborating with DOD stakeholders to gather and refine requirements for technical teams, ensuring timely delivery of enhancements and fixes.

●Utilized JIRA to manage backlogs and sprints, track tickets, and monitor release readiness, upholding quality standards and alignment with business objectives.

●Led backlog refinement, sprint planning, and retrospective sessions to meet project milestones.

●Managed project documentation, including user stories, sprint backlogs, and release plans.

Senior PMO Analyst

ClearAvenue July 2020 – March 2022 (DoD Contract)

●Supported the PMO and stakeholders in navigating the SDLC for a large Concur application project.

●Developed functional and technical requirements, test cases, user stories, and SOPs using JIRA.

●Led all Agile ceremonies, daily stand ups, backlog grooming, Sprint demos, Sprint Planning and Retro.

●Utilized data analysis tools like Excel and PowerBI to track project metrics and provide actionable insights.

Deputy Program Manager / Business Analyst

Cornerstone Technologies February 2019 – February 2020 (DoD Contract)

●Provided strategic direction and oversight alongside the Program Manager for multiple DMDC projects.

●Engaged in daily and weekly collaborations to ensure project deliverables were met, assigned tasks and managed JIRA boards.

●Worked closely with the Program Manager and Director to align the IMS Schedule with project requirements and deadlines.

●Created SQL reports to monitor software performance and support ticket resolution.

●Conduct functional testing, shakeout, and UAT testing to validate requirements.

●Held weekly sprint planning and daily scrums, sprint review/retro, and scrum of scrum meetings.

Tester / Senior Business Analyst

CGI March 2015 – December 2018 (Army Contract)

●Worked on Momentum, writing and executing automated test scripts in an Agile environment.

●Created and maintained JIRA records for issues found during sprints and collaborated with team members to debug and report defects.

●Led interviews and workshops, and used those sessions to effectively elicit and translate complex business requirements into clear user stories and process flows.

●Responsible for working with MCRISS business and technical stakeholders to develop Business Requirements Document (BRD), Use Cases, Functional Requirement Document (FRD), System Requirement Specifications (SRS), manual test cases, test plans and User Manuals.

●Led the planning, development, and execution of routine test/use cases, validating results and ensuring project alignment with business needs.

Certifications

●Certified SAFe Scrum Master

●Active Public Trust Clearance

Education

Northern Virginia Community College

Associate of Applied Science in Business Management Expected Completion: 2028

Trinity University

2004 - 2005

KEY SKILLS

●Agile Project Management Scrum Facilitation Business Analysis Process Optimization

●Azure DevOps JIRA Confluence GitHub SQL Tableau Visio

●Stakeholder Collaboration Requirements Gathering Documentation Data Analysis

●User Stories Sprint Planning Retrospectives Backlog Refinement

REFERENCES - Available upon request

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