Experienced Fuel Dispatch & Customer Service Manager

Summary

Efficient and dedicated dispatch manager with 15+ years of experience in customer service and operations management within the fuel distribution industry. Proven track record in resolving customer issues and maximizing efficiency through strong problem- solving skills and effective communication. Recognized with numerous awards for exemplary service, demonstrating a commitment to customer satisfaction and operational excellence. Seeking to leverage extensive experience to enhance customer service operations in a remote setting.

Authorized to work in the US for any employer

Work experience

Dispatch Manager

ConocoPhillips • Houston, TX

• Managed fuel dispatchers and customer service personnel.

• Resolved delivery and billing issues for service station customers.

• Maximized driver efficiency by applying proficient routing techniques and direct communication with customers

• Resolved customer issues by applying strong problem-solving skills, resulting in improved satisfaction

• Obtained numerous awards for exemplary service, demonstrating commitment to customer service excellence Inventory Supervisor

Kag West Tank Lines • Phoenix, AZ

• Supervised department analyzing inventory and delivery of fuel to service stations

• Maximized driver efficiency by applying proficient routing techniques and direct communication with customers

• Resolved customer issues by applying strong problem-solving skills, resulting in improved satisfaction Coordinator

First Service Networks • Mesa, AZ

• Scheduled maintenance techs using JIT techniques to minimize unit downtime, improving operational efficiency

• Billed customers for time rendered, ordered parts, and created quotes to ensure timely project completion

• Maximized technician efficiency by applying proficient routing techniques and direct communication with customers

• Resolved customer issues by applying strong problem-solving skills, resulting in improved satisfaction

• Obtained numerous awards for exemplary service, demonstrating commitment to customer service excellence Education

Business Management (Bachelor)

University of Phoenix • Mesa, AZ

2004 to 2006

Deana Ellison

+1-480-***-**** / *********@*****.*** / Saint Robert, MO 65584 General Studies (Associate of Applied Science)

Chandler-Gilbert Community College

June 1995 to September 1996

Skills

Vendor Coordination Typing Data entry Customer service Microsoft Excel Administrative experience Inventory Management Billing Systems Organizational skills Work Order Processing Parts Procurement Microsoft Office

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