Executive Administrative & Intake Coordinator

AMY RICHARD

***********@*****.*** linkedin.com/in/amy-richard-18124190

PROFESSIONAL SUMMARY

Experienced administrative professional with a background in executive support, operations coordination, customer service, intake management, education, and program administration. Skilled at managing complex workflows, maintaining detailed records, coordinating projects, supporting clients, and creating organized systems that improve efficiency. Recognized for strong communication, problem-solving, and organizational abilities, with more than 20 years of experience supporting teams, managing competing priorities, and delivering exceptional service in fast-paced environments. Seeking remote administrative, virtual assistant, executive assistant, project coordination, or client support opportunities. EXPERIENCE

Administrative Assistant & Intake Coordinator

Alpha Elevator March 2026 – Present

● Serve as the primary point of contact for incoming customer service requests, gathering detailed information and creating accurate work orders for technicians.

● Coordinate service intake by documenting equipment issues, building access requirements, customer contact information, and service priorities.

● Conduct customer follow-up to gather additional information, provide updates, and ensure service requests are documented accurately and completely.

● Maintain customer records, service histories, maintenance agreement information, and account data within company databases and tracking systems.

● Prioritize and route service requests based on urgency while maintaining a high level of customer service and professionalism.

Executive Assistant / Administrative Coordinator

Green Mountain Family Law November 2025 – March 2026

● Provide high-level administrative support, managing scheduling, client intake, and confidential document flow to support daily operations.

● Prepare and maintain detailed case files and records in compliance with confidentiality and data-protection standards.

● Prepare, organize, and maintain detailed records, forms, and case files in compliance with confidentiality and data-protection standards.

● Support onboarding, internal coordination, and process organization to improve office efficiency and consistency.

Therapy Support Specialist

UVMMC Rehabilitation Centers April 2025 – November 2025

● Managed patient flow, registration, and scheduling for rehabilitation clinicians in a high-volume clinical setting.

● Supported referral and prior authorization processes while maintaining accurate medical records in compliance with HIPAA.

● Deliver excellent customer service through direct communication with patients, families, and staff.

● Maintain accurate medical records and ensure compliance with HIPAA standards. Community Resilience Coordinator

Mosaic Vermont June 2023 – April 2025

● Developed and implemented educational programs focused on resilience and substance use prevention through community partnerships.

● Coordinated projects and partnerships with government agencies, schools, and community organizations.

Lead History Teacher & Training Coordinator

US Performance Academy August 2019 – June 2023

● Designed virtual training programs and curriculum for educators in a remote environment, managing projects across teams.

● Mentored new instructors and supported onboarding, professional development, and student engagement initiatives.

High School Social Studies Teacher

Danville School, Spaulding High School, Blue Mountain High School, Livermore Falls High School 1998 – 2019

● Developed and managed educational programs and curriculum design while leading professional development for multidisciplinary teams.

● Managed multiple priorities and stakeholder relationships in fast-paced educational settings across four high schools.

● Managed multiple priorities, deadlines, and stakeholder relationships in fast-paced educational settings.

Case Manager Supervisor

Possibilities Counseling January 2008 – August 2009

● Supervised and trained a team of 100+ case managers, implementing documentation standards and workflow improvements.

EDUCATION

University of Maine at Farmington

Bachelor of Science, Secondary Education

University of New England

Graduate Coursework in Education

KEY SKILLS

● Executive & Administrative Support

● Calendar & Schedule Management

● Customer Service & Client Relations

● Project Coordination

● Data Entry & Database Management

● Document Preparation & Records Management

● Spreadsheet Creation & Tracking

● Process Improvement & Workflow Management

● Written & Verbal Communication

● Remote Team Collaboration

● Training & Onboarding Support

● Customer Intake & Case Management

● Microsoft Office Suite

● Google Workspace

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