Remote Data Entry Clerk Candidate
Resume:
MARIAN
F GASTON
*******.********@*****.***
Waldorf, United States 20603
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. PROFESSIONAL SUMMARY
SKILLS
Profound ability to address
customers' concerns,
demonstrating empathy while
consistently moving the customer
towards commitment. Proven
ability to be persistent,
overcome obstacles, and
consistently strive to improve
skills and achieve goals. Capacity
to organize and control job
responsibilities, particularly the
accuracy and productivity of
related workflow. Excellent time
management skill-knowing how
long a subject will take to be
made up and working quickly and
accurately. In depth aptitude to
multi-task and manage multiple
projects in fast paced
environments. Detail oriented
with excellent problem solving
and follow-up skills.
The George Washington University
School of Business
Wahington, DC • 01/2003
Associate's degree: Business
Management, Marketing, and
Related Support Services
EDUCATION
• accelerated program
• GPA: 3.8
SBA - Office of Disaster Assistance - Disaster Recovery Specialist Buffalo, NY • 07/2021 - 05/2025
Lord and Taylor - Operations Manager
Annapolis, MD • 10/2019 - 04/2020
WORK HISTORY
Responded to a variety of customer inquiries, ranging from routine to complex, and provided detailed information to the public regarding federally declared disaster and SBA's disaster loan program. Used a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters. Aided in completing home and business loan applications electronically. Conveyed disaster loan program information to survivors. Entered disaster survivor data to complete applications. Utilized a database to input and retrieve information. Accuracy and attention to detail in every customer interaction. Strong interpersonal communication skills. Experience in a call center environment.
Supervisor: Michelle Vonsteen
• This is a Term Federal job
• Average Hours Per week: 40
• Telephone: 716-***-****
Led teams through direction, leadership, coaching and execution of superior service, sales behaviors and activities. Ensured teams receive appropriate development, training and opportunities through various web-based and in-class training. Minimized sales returns. Utilized computer software to maintain customers data tracking. Collaborated with various teams consisting of contractors and volunteers to promote special events to enhance and achieve sales goals. Ensured all events are within budget constraints and timelines. Managed and coordinated all marketing activities, personnel, and contractors according to the project.
• Supervisor: Karen McAllister
• Average Hours Per Week: 37
• Telephone 202-***-****
• Driver's License
• CPR Certification
Gaylord National Resort & Convention Center - Retail Specialist Manager
National Harbor, MD • 07/2008 - 01/2011
Assisted and helped manage the planning, organizing, implementing and promoting select programs, activities, and special events for the senior populations. Maintained program records, program statistics, and entered program registrations. Provided accurate cash handling, accounting, and end-of-day close-outs of cash, checks, and credit card transactions. Served as manager on duty in the absence of supervisor. Responded to a variety of customer inquiries from routine to complex, providing detailed information to the public regarding local programs for senior citizens. Responded to inquiries received by telephone or email to the office and answered substantive questions regarding use of facility. Assisted the public, clientele, and others in accessing and making use of facility services. Performed general office clerical work quickly and efficiently.
Supervisor: Melanie Maggi
• Average hours per week: 25
• Telephone: 240-***-****
Managed and oversaw the overall daily operations of spa and retail shops. Attended to guest/customer needs and addressed any concerns that may arise. Supervised a collaborative team of 25 employees to ensure all duties performed according to Spa and Spa Retail Shop policy and procedures. Oversaw and managed product line contractors, ensured budgets are kept and minimized cost overages. Provided information to visitors regarding all matters in the hotel, spa and other facilities available to guests and customers. Managed, developed and implemented all marketing, branding and outreach activities. Organized and designed merchandise layouts and planograms (display) for retail merchandising programs to satisfy client's/guest's psychological, social and personal needs. Organized and created robust action plans for conducting special functions and programs.
Supervisor: Toni Sullivan
• Average Hours Per Week: 40
• Telephone Number 301-***-****
English - Fluent
LANGUAGES
Charles County Government - Program Assistant
Walorf, MD 10/2019 - 04/2020
CERTIFICATIONS
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