Customer Service Representative - Call/Chat Support
Resume:
LUNYE BARNETT
Desert Hot Springs, CA *****
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated Customer Service Professional with over 10 years of experience providing exceptional support, resolving customer concerns, and building positive customer relationships in fast-paced environments. Proven ability to handle high-volume interactions, de-escalate challenging situations, and deliver outstanding service while maintaining professionalism. Highly proficient with computers, online platforms, email communication, data entry, and multitasking across multiple systems. Seeking a remote Customer Service Representative, Call Center Representative, Chat Support Specialist, or Customer Support role.
CORE COMPETENCIES
● Customer Service Excellence
● Inbound & Outbound Call Support
● Chat & Email Support
● Customer Retention
● Conflict Resolution
● Complaint Management
● Data Entry & Documentation
● Scheduling & Coordination
● CRM & Customer Management Systems
● Microsoft Office Suite
● Google Workspace
● Cash Handling & POS Systems
● Team Collaboration
● Time Management
● Problem Solving
● MacOS & iMac Proficiency
● Remote Work Readiness
PROFESSIONAL EXPERIENCE
Denny's – Overnight Waitress
Desert Hot Springs, CA Dec 2024 – May 2026
● Delivered exceptional customer service during overnight operations while independently managing guest needs.
● Resolved customer concerns quickly and professionally to ensure positive guest experiences.
● Processed cash, credit card, and POS transactions accurately and efficiently.
● Maintained detailed attention to customer requests and service standards.
● Demonstrated reliability and accountability while working independently during overnight shifts.
Desert Finest – Lead Budtender
Desert Hot Springs, CA Apr 2022 – Jun 2023
● Provided personalized customer support and product education to a diverse customer base.
● Addressed customer concerns and resolved issues with professionalism and empathy.
● Assisted with employee training and team development to improve customer satisfaction.
● Managed cash handling, register reconciliation, and daily operational reporting.
● Helped improve workflow efficiency and customer experience through strong communication and leadership.
Eisenhower Medical Center – Catering Associate
Rancho Mirage, CA Jan 2017 – Nov 2021
● Delivered exceptional service to patients and healthcare staff in a professional healthcare environment.
● Coordinated meal services while ensuring accuracy and compliance with dietary requirements.
● Maintained detailed records and communicated effectively with multiple departments.
● Assisted in resolving service concerns to ensure patient satisfaction. ADDITIONAL QUALIFICATIONS
● Dedicated Home Office Setup
● High-Speed Internet Access
● Strong Written and Verbal Communication Skills
● Comfortable Learning New Software and Technology
● Able to Work Independently or as Part of a Team
● Available for Full-Time Remote Employment
EDUCATION
Rancho Mirage High School
Rancho Mirage, California
High School Diploma
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