Operations & Technical Support Professional

Braden Ball

Wichita, Kansas • 316-***-**** • ********@*****.*** •

https://www.linkedin.com/in/braden-ball-b73a37199

Professional Summary:

Customer focused operations professional with 5+ years of experience supporting technology driven gaming operations. Skilled in troubleshooting software and systematic issues, analyzing operational processes, training end users, and collaborating across departments to improve efficiency. Experienced working with multiple software platforms, transaction systems, reporting tools, and compliance focused applications. Recognized for quickly learning new technologies, resolving technical issues, and translating business needs into practical solutions. Core Competencies:

- Troubleshooting and User Support

- Data Analysis and Reporting

- Operations Management

- Cross Functional Collaboration

- Attention to detail

- Adaptation to New Technologies and

Software Programs

- Ticketing and Issue Resolution

- Conflict Resolution

- Process Improvement & Analysis

- Team Leadership and Training

- CRM and Customer Support

Systems

- Microsoft Office Suite

Professional Experience:

Growth Associate/Brand Ambassador — Betstamp

- Planned and executed promotional events and activations to increase brand visibility, engage sports betting audiences, and support customer acquisition.

- Supported user growth through marketing, community outreach, and strategic engagement initiatives, earning recognition as the #1 ranked new hire in the month of May 2026.

- Educated new customers on the Betstamp software platform and partnered Sportsbooks, providing product guidance and onboarding support to enhance the user experience. Slot Lead/Technician — Crosswinds Casino, Park City, Kansas 11/2021 – Current

- Self-taught new software programs to streamline client reporting processes and high- volume transactions. Utilization of these software programs to monitor transactions, maintain accurate records, and ensure compliance with gaming regulations.

- Provided leadership and training to support new staff on software transaction systems and data reporting systems.

- Troubleshoot gaming machines, kiosks, and player loyalty system issues. Diagnosing problems and coordinating resolutions to minimize downtimes.

- Support users by assisting guests and team members with technology-based gaming, rewards, and transaction systems.

Cage/Vault Supervisor — Crosswinds Casino, Park City, Kansas 02/2021 – 11/2021

- Supported the successful grand opening operations of a new casino property.

- Trained staff in new software programs and gaming regulations such as anti-money laundering procedures and Title 31 compliance.

- Supervised large scale cash handling operations and vault management while maintaining strict compliance and accuracy standards.

Project Manager — Ready Roofer, Wichita, Kansas

04/2020 – 11/2020

- Led start-to-finish project execution from contract signing to final inspection for large scale roof installations.

- Served as a primary client contact, ensuring high satisfaction during the installation process and potential client retention.

- Developed social media and marketing initiatives that contributed to new lead generation and business visibility.

Education:

Pittsburg State University – 2019

B.S. in Marketing

B.S in Business Management

Volunteer Experience:

Cystic Fibrosis Foundation

Event Volunteer Assistant 2016 - Current

- Collaborating with community members to generate sponsorships for the foundation’s events.

- Event day-of coordination with other volunteer members to get them to the correct location and brief them on their responsibilities.

- Recruiting event support and generating community participation.

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