Hotel Operations Professional Candidate
Resume:
Igabe Kevin
Personal details
Igabe Kevin
**********@*****.***
Northern Province Musanze
December 8, 1991
Western province
1199100064487056
Male
Rwandan
not married
Skills
Customer Service
Food Service
Complaint Resolution
Team Training
Effective Communication
Timely Delivery
Problem Solving
Languages
English
Kinyarwanda
Swahili
French
Education
Primary Sep 2003 - Aug 2009
ecole secondaire de Kabaya, Kabaya
O level Sep 2010 - Sep 2013
Ecole secondaire de Kavumu, NGORORERO
a subject-based qualification conferred as part of the General Certificate of Education
Secondary Sep 2013 - Oct 2015
Ecole secondaire saint sylivestre de kinigi, Musanze General study of hotel and restaurant operation
with A2 degree
Understanding of hospitality management principles and customer service techniques
University Sep 2023 - Present
Muhabura Integrated Polytechnic College, Musanze
Travel and Tourism Management
Employment
Waiter Jan 2016 - Feb 2018
lapaillote Restaurent, Musanze
Food service, customer care and handling customer complains Executed timely food service to customers while ensuring a positive dining experience
Waiter and F&B Mar 2018 - Present
Lalocande, Musanze
Customer care food and beverage Manager
Managed food and beverage operations ensuring quality and consistency Trained new staff on service standards and customer engagement techniques Coordinated with kitchen staff to ensure timely delivery of food orders Resolved customer complaints effectively to enhance the dining experience Delivered exceptional food service by attending to customers' needs promptly and efficiently
Oversaw daily operations in food service, ensuring high levels of customer satisfaction and adherence to health and safety regulations. Hobbies
Traveling
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