Client Services & Project Coordination Professional

+91-824*******

*****.****@*****.***

*****.****@*****.***

Kurseong, West Bengal

Bachelor of Commerce

University Of Calcutta

NIIT

2009

2007

SAMIT A c c o u n t C o LAMA o r d i n a t o r

PROFESSIONAL SUMMARY

Experienced client services and

operations professional with

expertise in project coordination,

revenue assurance, and customer

support across media and

telecom sectors. Skilled in

workflow management,

stakeholder communication, and

quality compliance.

EDUCATION

LANGUAGE

SKILLS

EXPERIENCE

2022- Current

Liaison between clients and internal teams for subtitling/localization projects. Own project timelines, workflows, and QA to meet client specifications. Process POs, create sales orders, and maintain daily trackers. Lead client updates, calls, and coordination with production teams. Tools: Sferastudios, Faspex, ONE, Box.

Account Coordinator – Subtitling Client Services

Deluxe Entertainment Distribution India Pvt. Ltd. Bangalore 2016 - 2022

Manual revenue mapping, exception analysis, and tactical control. Partnered with onshore business managers to resolve contract issues. Previous: Associate – customer support, upselling, and escalations. Recognitions: floor support for glide batches; consecutive full quality scores.

Recovery Associate

British Telecom (BT), Kolkata

2015- 2016

Supported AT&T customers via chat and calls for billing/technical queries. CSAT topper for 5 months with highest survey counts. Sales Associate

Convergys India Ltd., Bangalore

2011- 2012

Conducted safety checks; maintained operator/vehicle headcount inside plant.

Recognition for best attendance.

Access Controller

SEEFLtd. (Qatar Petroleum Subsidiary), Qatar

Workflow Management

Project Coordination

Stakeholder Management

Process Optimisation

Revenue Asurance

Quality Assurance

English

Hindi

Nepali

Bengali

Diploma in Information Systems

Associate

WIPRO, Kolkata

Provided technical support for TalkTalk Broadband customers. LAN Trainee- Internship

ITC Infotech India Ltd., Kolkata 2009- 2010

LAN troubleshooting, cable laying, and fault resolution. 2012-2013

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