Operations & Security Leader with Information Technology Expertise

Jon Ottinger Executive Career Portfolio

JON OTTINGER

Operations & Security Leader with Information Technology Expertise Operations Leadership Corporate Security Compliance Investigations Information Technology Team Development Greeneville, Tennessee 423-***-**** *****************@******.*** linkedin.com/in/jonathaneottinger EXECUTIVE LEADERSHIP PROFILE

Trusted Operations, Security, and Information Technology professional with more than 25 years of progressive leadership experience directing mission-critical operations in highly regulated public safety environments. Earned increasing responsibility through sound judgment, operational discipline, investigations, emergency management, compliance, and practical technology support.

Recognized through responsibility rather than formal recognition, including service as senior on-duty authority for the detention center and annex during nights, weekends, holidays, and other periods without executive leadership on site. Known for leading people, solving problems, maintaining accountability, and supporting organizational continuity under pressure. Combined operational leadership with hands-on technical expertise by serving approximately five years as the designated backup to the Information Technology Director. Supported technology deployments, desktop support, user onboarding, physical security systems, and mission-critical technology serving approximately 100 employees across three Sheriff's Office facilities. LEADERSHIP SNAPSHOT

25+ Years Public Safety 18 Years Supervisory Leadership 11 Years Shift Lieutenant Current Rank: Sergeant Up to 13 Direct Reports 300-400 Inmate Facility Population

~100 IT Users Supported 3 Facilities ~35 Workstations 43 VoIP Phones 7 Years DHS 287(g) ~5 Years Backup to IT Director SIGNATURE CAREER ACHIEVEMENTS

More than 25 years of progressive leadership in public safety, operations, security, investigations, and mission-critical facility management.

Entrusted as senior on-duty authority for the detention center and annex during nights, weekends, and holidays, directing operations without executive staff on site.

Directed secure operations involving approximately 300-400 inmates while supervising teams of up to 13 employees.

Served seven years as a DHS 287(g) Officer, coordinating with federal, state, and local agencies while safeguarding sensitive law- enforcement information.

Served approximately five years as backup to the IT Director, supporting mission-critical technology for approximately 100 employees.

Played a key role in technology deployment across three Sheriff's Office facilities, including workstations, VoIP phones, structured cabling, patch panels, punch-down terminations, wireless access points, and network switches. CORE COMPETENCIES

Leadership & Operations: Operations Management Staff Supervision Shift Leadership Workforce Planning Performance Evaluations

Overtime & Leave Administration Team Development Operational Continuity Security & Compliance: Internal Investigations Policy Review Report Quality Assurance Risk Management DHS 287(g) NCIC NLETS

Sensitive Information Handling

Information Technology: Desktop Support End-User Support Windows Reinstalls & Upgrades Structured Cabling Patch Panels Wireless Access Points VoIP Support JMS Onboarding Physical Security & Emergency: CCTV Review & Export Electronic Access Control Control Room Operations Warrant Verification Medical Incident Coordination Fire Drills

Jon Ottinger Executive Career Portfolio

LEADERSHIP EXPERIENCE

Greene County Sheriff's Department / Detention Center March 2002 - Present Sergeant Shift Lieutenant Correctional Supervisor Progressed through positions of increasing responsibility over more than two decades, earning trust to direct detention operations, supervise personnel, conduct investigations, support federal law-enforcement initiatives, coordinate emergency response, and provide technical support for mission-critical systems. Operations Leadership

Directed daily operations within a secure detention environment housing approximately 300-400 inmates while maintaining safety, security, accountability, and continuity in a 24/7 operation.

Served as senior on-duty authority for the detention center and annex during nights, weekends, holidays, and periods without executive leadership on site, making decisions affecting staffing, emergency response, inmate movement, and facility security.

Supervised, coached, and evaluated teams of up to 13 correctional professionals, strengthening accountability, professionalism, communication, and policy compliance.

Managed staffing resources through overtime authorization, leave approval, and shift adjustments to maintain operational readiness while balancing personnel needs and institutional requirements.

Conducted operational briefings covering staffing, security priorities, intelligence, policy updates, and shift expectations to ensure coordinated execution.

Reviewed and approved incident documentation for factual accuracy, completeness, grammar, and compliance with departmental reporting standards before submission to command staff.

Made periodic inmate housing and classification adjustments to maintain institutional safety, reduce conflicts, and support operational efficiency.

Coordinated with administration, patrol personnel, medical providers, maintenance staff, and outside agencies to support uninterrupted facility operations.

Workforce Development

Participated in hiring interviews and candidate evaluation, contributing operational insight to staffing decisions.

Assisted with onboarding and field training for newly hired officers, reinforcing safety procedures, documentation standards, professional conduct, and practical decision-making.

Completed formal employee evaluations and provided coaching, mentoring, and corrective feedback to improve performance and prepare staff for increased responsibility.

Promoted accountability and cross-shift communication by setting clear expectations and reinforcing consistent operational standards. Investigations, Compliance & Federal Programs

Conducted internal investigations involving inmate incidents, staff actions, policy concerns, and operational issues, preparing clear documentation for administrative review.

Testified during disciplinary proceedings and administrative hearings, presenting factual findings and supporting documentation with professionalism and accuracy.

Researched departmental policy and operational procedures to identify inconsistencies, clarify expectations, and recommend improvements.

Selected to serve seven years in the Department of Homeland Security 287(g) Program, requiring interagency coordination, legal accuracy, confidentiality, and compliance with federal procedures.

Utilized NCIC and NLETS systems to research criminal histories, warrants, and law-enforcement information while safeguarding sensitive records.

Emergency Management

Directed coordinated responses during medical emergencies, balancing staff safety, inmate security, emergency medical response, communications, and operational continuity.

Planned and conducted recurring fire drills and emergency readiness activities to maintain staff preparedness and facility safety compliance.

Maintained command presence during critical incidents requiring rapid prioritization, clear communication, and disciplined decision- making.

Jon Ottinger Executive Career Portfolio

INFORMATION TECHNOLOGY LEADERSHIP

Selected to serve approximately five years as the designated backup to the Information Technology Director, providing operational continuity and technical support within a secure public safety environment. Supported technology used by approximately 100 employees across three Sheriff's Office facilities. Infrastructure Deployment & Technology Projects

Played a key role in deploying technology infrastructure across three facilities, including approximately 35 Windows workstations and 43 VoIP phones.

Installed structured network cabling, punched down network jacks, installed patch panels, and supported network switch installation for departmental connectivity.

Installed wireless access points to improve connectivity throughout Sheriff's Office facilities.

Coordinated with outside vendors responsible for VoIP provisioning, supporting implementation and confirming operational readiness.

Supported technology deployments while minimizing disruption to a continuously operating law-enforcement environment. End-User & Desktop Support

Provided end-user support for Windows desktops, printers, scanners, copiers, mobile devices, and related office technology.

Performed Windows operating system reinstalls and upgrades, workstation setup, RAM installation, hard-drive replacement, and general hardware troubleshooting.

Performed password resets within departmental software applications and assisted with user onboarding for the Jail Management System

(JMS).

Diagnosed hardware, software, peripheral, and basic network issues to reduce downtime and maintain employee productivity.

Used advanced Microsoft Word, Outlook, and PowerPoint skills, with working knowledge of Excel, to support documentation, communication, and administrative functions.

Physical Security Technology & Control Room Operations

Operated central control room functions including electronic door control, phone communications, two-way radio traffic, and controlled movement throughout the detention center and annex.

Monitored CCTV systems, reviewed recorded footage for investigations, and exported video evidence for administrative and investigative use.

Conducted warrant inquiries through NCIC/NLETS at the request of patrol officers while managing control room communications and facility security responsibilities.

Maintained situational awareness while coordinating secure inmate movement, electronic access control, radio communications, and emergency response support.

SELECTED CAREER PROJECTS

Technology Infrastructure Expansion: Supported deployment of workstations, structured cabling, patch panels, wireless access points, VoIP phones, and network hardware across three Sheriff's Office facilities. IT Operational Support: Served as backup to the IT Director for approximately five years, providing desktop support, user assistance, system access support, hardware troubleshooting, and continuity for approximately 100 employees. Federal 287(g) Program: Served seven years in a federally aligned law-enforcement role requiring documentation accuracy, interagency coordination, compliance, and sensitive information handling. Emergency Operations Leadership: Directed medical emergency response, conducted recurring fire drills, and maintained operational stability during critical incidents.

Security Technology Operations: Operated central control room systems, electronic access control, CCTV review/export, radio communications, and warrant verification support.

TECHNICAL EXPERTISE

Microsoft Word (Advanced) Outlook (Advanced) PowerPoint (Advanced) Excel (Working Knowledge) Windows Desktop OS Desktop Deployment Windows Reinstall/Upgrade Structured Cabling Punch-Down Termination Patch Panels Network Switches Wireless Access Points VoIP Deployment Support Printers Scanners Copiers Mobile Device Support JMS User Support CCTV Electronic Access Control NCIC NLETS

Jon Ottinger Executive Career Portfolio

CAREER FOUNDATION

Earlier roles developed the work ethic, customer service, documentation, transportation, supervision, communication, and hands-on problem-solving skills that supported later progression into public safety leadership, technology support, and operations management.

Tennessee Department of Children's Services

Youth Services Officer 2001 - 2002

Supervised youth in a structured residential program while supporting safety, accountability, transportation, documentation, facility operations, mentoring, and daily routines. Coordinated transportation to appointments, activities, and employment while maintaining security and professionalism.

Comcare

Direct Support Professional Approx. 2000 - 2001

Provided direct care and transportation for individuals with developmental disabilities, supporting activities of daily living, appointments, outings, meal preparation, laundry, gardening, and residential safety. Built strong communication, patience, documentation, and service skills.

Tennessee Department of Correction

Correctional Officer 1999 - 2000

Established a foundation in institutional security, teamwork, accountability, policy compliance, and controlled-environment operations within a state correctional setting.

Alpine Industries

Customer Service / Research Approx. 2 Years

Handled incoming customer-service calls and researched missing invoices to resolve shipment and documentation issues. Strengthened communication, administrative accuracy, follow-up, and problem-solving skills. Rent-to-Own Industry

Sales / Collections / Store Manager Approx. 4 Years Combined Managed sales, collections, inventory, deposits, customer accounts, and daily store operations. Developed practical business experience in customer relationships, financial accountability, inventory control, leadership, and operational follow-through. Nook n Cranny Cleaning Service

Commercial Cleaning & Grounds Maintenance Technician 1988 - 1990 Performed commercial cleaning, landscaping, and property maintenance for banks, branch locations, and medical offices. Developed reliability, attention to detail, facilities awareness, and hands-on maintenance skills. EDUCATION

Associate of Arts - Information Technology

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Tennessee Corrections Institute - Tier II Leadership Training (2025) Department of Homeland Security 287(g) Officer NCIC Certified NLETS Certified CPR Certified First Aid Certified PROFESSIONAL REPUTATION

Earned increasing responsibility throughout a 25+ year career by demonstrating integrity, sound judgment, technical aptitude, and a willingness to assume critical responsibilities beyond assigned duties. Trusted to lead operations, develop personnel, support technology, conduct investigations, coordinate emergencies, and represent the organization in federal law-enforcement partnerships.

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