Computer Support Technician and Systems Assistant

DAOTHID TERN

Tacoma, WA 206-***-**** *******@*****.*** LinkedIn Profile

SUMMARY OF QUALIFICATIONS

Technical Skills: Proficient in Python, PowerShell, and SQL. Experienced in setting up and configuring Cisco Networks, and Cloud Computing (AWS and Azure).

Operating Systems: Strong familiarity with various operating systems, including Windows, and macOS.

Software Proficiency: Microsoft Office Suite 360 (Excel, Word, PowerPoint).

Remote Support: Skilled in troubleshooting and maintaining remote work software, including Microsoft Teams, Zoom, and remote access tools.

Communication: Effective use of communication tools like Slack, Discord, and Jira ticket systems.

Problem Solving: Strong time management and problem-solving abilities.

Leadership: Demonstrated leadership skills, quick learner, and adaptable.

Computer Support Technician: Installing, configuring, monitoring, and troubleshooting physical and virtual desktops, laptops, tablets, mobile devices, and peripherals. Troubleshooting and repairing workstations. Supporting end-user device lifecycle management, including inventory management, deployment, and surplus. Participating in root cause analysis and IT projects.

PROFESSIONAL EXPERIENCE

Case Manager Asian Counseling and Referral Service · March 2023-present

Comprehensive Assessments: Conduct thorough assessments, addressing various life domains, and create strengths-based service care plans with clients.

Counseling Services: Provide individual and group counseling services, utilizing culturally relevant therapeutic modalities and adhering to cultural and recovery competency principles. Seek supervision and psychiatric consultation when necessary.

Crisis Response: Offer outpatient crisis and emergency services to support clients during challenging situations.

Advocacy: Advocate for clients in securing essential services such as employment, housing, medical resources, financial assistance, legal support, and transportation.

Holistic Care Administer integrated and holistic services based on recovery and wellness principles, aligning with state, county, and city standards and program performance criteria.

Documentation: Prepare concise, accurate progress notes and program documentation, adhering to agency policies and system standards, including timely reporting to public and third-party payors

Shift Supervisor Speed Fast June 2022 - April 2023

• Managed daily schedules, employee shifts, and personnel.

• Assigned duties to employees and supervised their work.

• Trained and onboard new employees.

• Ensured compliance with industry regulations.

• Handled customer and employee complaints and resolved conflicts.

Computer Technician I Terra Staffing Group Apr 2022 - Jul 2022

• Installed/configured, monitored, and troubleshooted physical and virtual desktops, laptops, tablets, mobile devices, and peripherals via a variety of methods such as in person, over the phone, or via remote control.

• Resolved technical issues and performed equipment testing.

• Set up new computer systems and software maintenance.

• Ensured internet security software functionality

EDUCATION

Renton Technical College, WA

• Associate of Applied Science in Computer Network Technology

• Bachelor of Applied Science in Computer Network Engineering

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