Remote Information Support Associate Candidate
Resume:
Customer-focused professional with over * years of diverse experience across hospitality, retail, food service, and manufacturing. Proven track record in quality assurance, inventory control, and customer retention, including achieving a 46% retention rate at TruGreen (13% above target). Highly proficient in executing strict safety, sanitation, and OSHA protocols while managing physical workloads independently. An adaptable multitasker and strong communicator with excellent phone etiquette, computer literacy, and a dedication to upholding flawless service standards in high-pressure environments. Customer Retention and Loyalty
Conflict Resolution / De-escalation
Production Workflow Management
Quality Assurance Inspections
Sales & Revenue Generation
Workplace Safety Compliance
Inventory Control / Management
Order Processing and Data Entry
Service Scheduling
OPERATIONS & CUSTOMER SERVICE PROFESSIONAL
717-***-**** - ***************@*****.*** - Lititz, PA 17543 Malaysia Thomas
PROFESSIONAL EXPERIENCE
KEY COMPETENCIES
Lititz Pointe Suites and Inn
Housekeeper / Quality Assurance Specialist
Maintained high standards of cleanliness and sanitation across multiple properties, consistently meeting strict quality expectations.
Demonstrated strong reliability and autonomy, managing daily task lists and completing physical workloads independently with minimal supervision.
Managed inventory and supplies efficiently, ensuring necessary cleaning materials were stocked and organized to prevent workflow delays.
Built positive, professional relationships with management and clients through clear communication, punctuality, and a strong work ethic.
Performed final quality-control inspections on rooms to maintain a flawless guest experience and uphold strict company standards.
Utilized industrial cleaning chemicals and equipment safely, strictly adhering to OSHA and hotel safety protocols.
July 2025 - Present
TruGreen
Inbound Customer Retention Representative
Received Inbound calls from canceling customers and resolved concerns to retain the customer’s business
Provided immediate follow-up on customer complaints/concerns, while setting proper expectations and next steps for the customer.
Maintained average save rate of 46%, 13% above retention quota, during my first three months in said position
Utilized customer retention and de-escalation techniques learned in save training to comfort and appease customers.
Updated and maintained customer database with accurate and detailed customer information and timely data entry.
Utilized high value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven environment. In turn making an avg $1300 in service sales weekly June 2024 - July 2025
York Suburban High School - Graduated 2022
Catastrophe Styling Co
(Owner/ Graphic Designer)
EXTRACURRICULAR ACTIVITIES & INTERESTS
CAL Arts Graphic Design Specialization Course - 2024 EDUCATION
Painting
Personal Finance
Yoga/ Kickboxing
Guitar
Graphic Design
Event Planning
Daniel Estrada-Vasquez from Connected Sign, Lancaster, PA & Catastrophe Styling Co
***********@*****.*** (email preferred)
REFERENCES
Sunrise Soap Company
Manufacturing/ Activity Instructor/ Front Desk Agent Operated hydraulic press to manufacture bath bombs and various hygiene products from scratch, ensuring high-quality production.
Maintained cleanliness and functionality of factory space, work tables, bathrooms, and machinery. Assisted and scheduled customer appointments, including walk-ins, tours, birthday parties, and group soap-making events.
Managed dishwashing and maintained the customer project area, ensuring an organized and efficient workflow.
Stocked and presented retail shelves to enhance customer experience and product visibility. Handled phone inquiries regarding inventory, event availability, and operating hours with professionalism and accuracy.
Nov 2022 - June 2023
Weis Markets
Lead Cake Decorator
Delivered exceptional customer service and managed bakery displays, increasing monthly return customers by 3%.
Maintained well-stocked and visually appealing displays, effectively handling the busiest graduation season since 2012.
Took and processed orders in-person and over the phone, coordinating pickups and production schedules for efficient workflow.
Designed and decorated cakes and pastries, adhering to company recipes and ensuring consistency in icing and decoration.
Assisted with inventory management, including ordering, production logging, and merchandising. Operated power and hand jacks for deliveries; ensured adherence to sanitation and safety standards. June 2023 - May 2024
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