IT/OT Systems Analyst & Network Resilience Expert
Resume:
Armando Minjares Cortez **** Via Komenci, Juarez city, MX
MX+52-656-******* ****************@*****.***
Armando Minjares Cortez 8515 Via Komenci Dr, Juarez city,MX
****************@*****.***
Professional Profile
Highly resilient and technical IT/OT Professional with over 20 years of experience ensuring business continuity in critical manufacturing environments. Expert in bridging the gap between IT infrastructure and plant floor operations (OT/MES/SCADA). Proven track record in rapid resolution of P1/P2 incidents, network troubleshooting (Layers 1-4), and disaster recovery execution under high-pressure scenarios within regulated environments.
Key Competencies
Core Technical Skills: IT/OT Convergence, Network Infrastructure (Switches, Routers, Firewalls), Layers 1-4 Security, IP Subnetting, Windows Server Administration, Database Troubleshooting. Manufacturing & Automation (OT): MES (Manufacturing Execution Systems), SCADA, Industrial Automation, Plant Floor IT Support.
Process & Support Frameworks: ITIL Processes, Incident Management (P1/P2 Coordination), Infrastructure Change Control, Service Asset Management, Disaster Recovery (DRP/BCM). Professional Attributes: Cross-functional Coordination, Root Cause Analysis, 24/7 Critical Environments Resilience, Vendor & Contractor Management. Professional Experience
Systems Analyst Siemens (July 2024 – December 2024) Executed the technical deployment of digital roadmaps for the electrical division, ensuring IT infrastructure alignment with plant operations.
Led the hands-on delivery of complex industrial projects involving OT, MES, and automation, managing timelines and technical milestones.
Evaluated, installed, and configured MES solutions, collaborating closely with plant engineers to ensure proper technical fit and system uptime.
Performed software installation, configuration, and deep troubleshooting on production floor systems under strict compliance and security standards.
Partnered with technical stakeholders (execution systems, maintenance, engineering) to identify local requirements and future-state infrastructure needs. IT Business Analyst Phinia (May 2024 – July 2024) Conducted SAP Business One assessment and configuration for planning, inventory, and materials modules directly at the San Luis Potosí manufacturing plant. Managed local project delivery and acted as technical liaison for site operational leaders, ensuring infrastructure performance per SLAs.
Armando Minjares Cortez 8515 Via Komenci, Juarez city, MX MX+52-656-******* ****************@*****.***
Handled critical EDI and Networking technical escalations, providing direct level 2/3 support to ensure non-stop manufacturing flow.
Ensured strict compliance with global IT standards, ITIL processes, and digital asset policies at the plant level.
Senior IT Analyst Honeywell (April 2023 – May 2024) Managed DRP/BCM for 13 critical IT sites, designing and executing real-time resilience exercises
(WAN/server disconnection) to validate response times without impacting production. Coordinated the emergency restoration of IT infrastructure across 4 manufacturing plants following a global security incident, including the critical rebuild of an encrypted production server for a $12M/day site.
Acted as the technical lead for P1/P2 incident management, driving swift troubleshooting and coordination to guarantee plant business continuity. Developed and executed technical operational frameworks (Standard Work, ServiceNow metrics) to optimize site support and ticket response times.
Senior Customer Support Specialist IT Honeywell (October 2020 – March 2023) Acted as the local IT Lead.
Deployed Smart Factory and infrastructure projects across 10 manufacturing sites, including hyper- converged servers, local infrastructure, and network upgrades. Provided technical support for OT Specific Use Networks (SUN) and industrial network security, ensuring safe connectivity between IT and plant floors. Supported global network infrastructure rollouts, including SD-WAN deployments, switch refreshes, and router configurations.
Utilized ServiceNow to monitor KPIs, maintain SLAs, and execute rigorous infrastructure Change Management processes.
IT Customer Support Analyst Honeywell (January 2019 – October 2020) Served as the primary IT infrastructure focal point for 6 manufacturing facilities, resolving complex hardware, server, and network incidents.
Led local infrastructure refresh projects, including Local Area Network (LAN) segmentation, server replacements, and Cisco switch upgrades.
Monitored Wide Area Network (WAN) reliability and capacity using specialized tools like nGenius and Nexthink.
Managed incident tickets and disaster recovery plans (DRP), aligning site support activities with ITIL foundations.
Armando Minjares Cortez 8515 Via Komenci, Juarez city, MX MX+52-656-******* ****************@*****.***
IT Onsite Support / Desktop Support Analyst Honeywell (January 2005 – December 2018) Served as the primary IT Site Focal Point .
Provided Level 2/3 onsite technical support for infrastructure, servers, and networks across multiple manufacturing facilities.
Led local deployment projects: Structured cabling, LAN/WLAN refreshes, biometric time clocks, and warehouse RF scanner configurations.
Maintained plant floor execution systems, providing initial troubleshooting and escalation for Manufacturing Execution Systems (MES Versacall).
Managed site asset lifecycles, including inventory, deployment, provisioning, and decommissioning of PCs, servers, and Zebra/Intermec industrial printers. Administered local network infrastructure, including Active Directory, share folder rights, Windows Server management, and backup systems (Veritas
Systems Analyst Honeywell Optoelectronica (May 2003 – December 2004) Served as the primary IT Site Focal Point .
Administered local network infrastructure, including Active Directory, user access rights, and Windows Server management to ensure site security. Managed critical site migrations, leading the Email Exchange Server migration and the deployment of local Cisco switches.
Executed site-merge projects (Mars Hill, NC), successfully integrating IT infrastructure and active production lines from North America into the local plant. Led structured cabling, backup systems management (Veritas/BrightStor), and infrastructure deployment projects under Six Sigma methodologies. Provided Level 2 desktop and manufacturing support, including PBX Avaya IP telephony, Cisco video conferencing, and specialized hardware troubleshooting. IT Supervisor Lear Corporation (September 1995 – December 2000) Acted as the primary local IT Lead responsible for site infrastructure uptime and critical production systems.
Administered and maintained HP9000 Unix servers (HP-UX), performing shell scripting and DB database maintenance to ensure data integrity.
Managed and monitored Electronic Data Interchange (EDI) and Computer Integrated Manufacturing
(CIM) systems to guarantee continuous plant-to-customer communication. Provided level 2/3 infrastructure support across Windows NT and Novell NetWare networks, executing complex backups and system recovery.
Maintained and supported the QAD MfgPro ERP platform, scheduling batch reports and ensuring operational availability for manufacturing workflows. EDUCATION
Master of Information Technologies Management Monterrey Tech ITESM Bachelor of Programming Computer Systems Engineering Juárez Tech University Armando Minjares Cortez 8515 Via Komenci, Juarez city, MX MX+52-656-******* ****************@*****.***
Courses / Trainings / Certifications
Manufacturing Execution Systems MES & MOM Methodologies -MESA International Digital Transformation: Technologies & Practical Applications - MIT Massachusetts Generative AI and digital disruption in business - EGADE Monterrey Tech Generative Artificial Intelligence - IBERO
Project Management Fundaments v7 new version - TecMilenio Digital thread: Implementation - Buffalo University Technologies for Internet of Things IoT - Monterrey Tech ITESM Security Information Specialist Certificate -TecMilenio University ITIL Foundations v3 Certificate - Loyalist
Project Management - Honeywell
Manager skills Diplomat - ITESM Monterrey Tech
Risk Analysis ISO 9000 -Covarrubias
Administering of HP9000 Unix Server .-HP
Digital and Manufacturing and Design -Buffalo University Digital Transformation and Industry 4.0 -Udemy
Agile Project Management -Udemy
Effective Edge for Productivity -Honeywell
World class customer engagement & Management of Time -Honeywell Agile ILT JIRA & MS Office 365 -Honeywell
Lean Manufacturing, Team leader plus -Honeywell
Implement Microsoft Windows Server Network Infrastructure -New Horizons Institute Six Sigma green belt -Honeywell
Contact this candidate