Customer Service & Dispatch Operations

Artisha Carlisle

Birmingham, AL ***** +1-205-***-**** ********@******.***

Professional Summary

To obtain a position where I can better assist with a knowledgeable helping hand accompanied by a warm and friendly smile, resulting in a great experience of which will be recommended to others. Also to obtain a challenging position that will utilize my skills and experiences and which will also provide me with the opportunity for growth and advancement. Work Experience

Amazon DSP Dispatcher

The Haus of Logistics LLC Irondale, AL

April 2024 to Present

Coordinates and manages delivery drivers and routes for a Delivery Service Partner, focusing on planning daily routes, assigning packages, monitoring real-time driver progress using dispatch systems like Cortex, troubleshooting on-road issues, communicating constantly with drivers, and ensuring efficient, on-time deliveries while handling load-outs and documentation for smooth operations.

Cash Processor

Brink's, Incorporated Irondale, AL

January 2023 to April 2024

Process cash, coin, and check deposits; count vault. Prepare ATM & store orders to be shipped out.

• Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.

• Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.

• Prepare currency and/or coin change orders by denomination for each customer assigned. Medicaid Enrollment Specialist

Blue Cross Blue Shield Birmingham, AL

June 2020 to August 2023

Helps people understand, choose, and enroll in Medicaid plans by explaining options (Parts A, B, C, D), verifying eligibility, processing applications, and ensuring compliance with regulations, acting as a guide for beneficiaries and often working for insurers or healthcare groups. Key duties involve customer service via phone/email, detailed record- keeping, managing enrollment data, and staying current on changing Medicaid policies to facilitate smooth application and renewal processes for complex plans like D-SNP. Merchandiser

Acosta Sales & Marketing Birmingham, AL

June 2016 to May 2018

Resets at Publix stores by following a planogram.

Education

General Studies (High school)

Centerpoint Christian School Clay, AL

August 2004 to May 2006

Skills

Computer skills Restaurant experience Microsoft Outlook Remote Access Software Office experience Delivery driver experience Account management Analysis skills Writing skills Data entry Phone etiquette Surveillance Distribution center Meal preparation Loss Prevention Financial concepts Front desk Assistant Manager Experience Marketing Help desk Food service Basic math Mac OS Cash handling Desktop Support Collection management Security Warehouse experience Clerical experience Operating systems Organizational skills Windows Typing Retail Sales Communication skills English Supervising experience Retail sales Microsoft Excel Cash Handling Process mapping Payroll Desktop support ADP Hotel experience Planogram Shift Management Accounts receivable Time management Workday E-commerce Beauty & cosmetics sales Customer support Microsoft Word Help Desk Driving Cooking Shipping & receiving Outdoor work Computer literacy Merchandising Technical support Telecommunication Remote access software Customer service Kitchen experience Administrative experience Sales Training & development Documentation review Banking Pallet jack Call center Technical Support Software troubleshooting Live chat Customer relationship management HIPAA Accounting software Human resources Inventory Control Direct sales Management Research QuickBooks Microsoft Office Supervising Experience Certifications and Licenses

Class D Security

Guard Card

Driver's License

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