Customer Service & Retail Operations Manager

Princess Allen

I’m looking for a nice job where I can learn and promote higher than when I

started

DeKalb, IL 60115 +1-779-***-**** ***************@*****.*** Professional Summary

I’m an online business owner. I specialize in all natural plant based products for haircare skincare weight loss/gain and overall health. I’ve babysat. I’ve done ushering at different places. I’ve also done retail from 2011 up until now I still do retail. I’ve also been a manager as well. Customer service people love me and I absolutely love it. Work Experience

Online Business Owner

It Works Global DeKalb, IL

July 2023 to Present

I sign on business partners and I sign ppl on to be product clients. So they can get amazing results. Cashier/Customer Service

Target Chicago, IL

June 2011 to Present

To ring guest up in a fast fun and friendly manner Cashier

Target DeKalb, IL

June 2011 to June 2026

checking out guest being fast fun and friendly making sure they save using their target circle app Self Checkout Host

Target Chicago, IL

June 2011 to May 2025

making checkout a breeze

Guest Service Associate

Target Chicago, IL

June 2011 to May 2023

doing returns and exchange getting order pick up orders helping when need Cash Office Associate

Target Chicago, IL

March 2016 to March 2023

1. Cash Handling & Counting

• Receive, count, and verify cash, checks, and other payment methods.

• Sort, bundle, and prepare deposits for the bank. 2. Balancing & Reconciliation

• Balance tills/registers at the start and end of shifts.

• Reconcile discrepancies between sales records and actual cash. 3. Record-Keeping & Documentation

• Maintain accurate records of daily cash flow.

• Complete cash office logs, deposit slips, and reconciliation reports. 4. Security & Compliance

• Follow strict procedures for cash storage, safe access, and cash-in-transit.

• Ensure compliance with company policies and sometimes legal requirements. 5. Supporting Store Operations

• Issue and collect change floats for registers.

• Support managers by providing financial reports on sales and cash variances. Hardlines Team Member

Target Chicago, IL

June 2011 to March 2023

loading and unloading the shelves setting the proper items in the proper area putting reshop back when needed and help guest that is shopping that needs my help

Front End Supervisor

Target Chicago, IL

June 2011 to March 2023

watching over my team making sure everyone takes their breaks and lunches making breakouts so they will know when to take them supportively being there when needed

Softlines Team Member

Target Chicago, IL

June 2011 to March 2023

re hanging and fixing clothes putting them out on the floor correctly Fitting Room Operator

Target Chicago, IL

June 2011 to March 2023

help people try on clothes and they choose what they like best Salad Bar

Marino's Chicago, IL

November 2019 to April 2022

Prepared the self served salad bar.

Prepared the fruit bowls for the fruit wall.

Prepared catered salad & fruit bowls platers.

Ushering

Andy Frain Services Chicago, IL

August 2008 to November 2008

Directing people to their seats and helping them with directions around soldier field. Education

N/A (High school or equivalent)

Roosevelt High School Chicago, IL

September 2005 to June 2009

Skills

Conflict management Customer service Analysis skills Full cycle recruiting Convenience store experience Childcare Microsoft Excel Negotiation HACCP Balancing cash drawers Revel POS Customer support Greeting customers Senior care NCR POS Marketing Toddler Care Promoting products Food Safety Interviewing Adaptability Debt management advisory services Talent acquisition platforms Front desk Leadership Nannying Customer communication Outdoor work Mac OS Processing cash transactions PayPal Zettle Employment & labor law Sales Cleaning Experience Financial retirement planning Microsoft Word iOS i already know how to use equipment such as pda’s etc. know about barcodes the upc’s. Serving Experience Crew Member Management Training Micros POS Recruiting Baking Financial education Patient service Serving Multi-line phone systems Cashiering Depositing cash Cash register Training

& development Decision making Phone communication Teamwork Technical Proficiency Restaurant experience Working with geriatric patients Manager experience Grocery store Communication skills Care plans Babysitting Infant Care Foreign currency payment processing Meal Preparation Supervising experience Financial services Food Preparation Retail sales - Retail sales experience (11-15 years) Climbing Internet of things ATS Caregiving Food Service Guest services Making change Electronics store experience Financial consulting Computer operation Customer support experience within e-commerce industry Customer inquiry handling Clothing store experience Cash handling Geriatrics Cooking Team management Customer relationship building POS systems

Certifications and Licenses

Driver's License

March 2025 to Present

Driver's License

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

If it’s something that I don’t know I’m more than willing to have training on it I can do the work.

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