Experienced Receptionist and Office Clerk
Resume:
*** ******* ******* ****. ***. ***, Kingsville Texas 78363
***************@*****.***
CORRINA GARCIA
PROFESSIONAL SUMMARY
Clerk with over 25 years of office administration experience, skilled data entry, record keeping, and clerical organization. Leverages strong time management, multitasking, and customer service abilities to maintain accurated financial records, coordinate service logistics, and streamline filing systems for faster document retrieval. Focused on improving processes, supporting team collaboration, and applying record-keeping skills to contribute reliably to operations.
EMPLOYMENT HISTORY
APPRAISAL CLERK July 2024 – Mar 2026
Kleberg County Appraisal District Kingsville, Tx
• Updated and filed property data including exemption applications for property and ag use requests.
• Performed ownership transfers by processing deeds, death certificates for mapping and data entry.
• Conducted accurate data entry of taxpayer accounts into PACS software systems.
• Helped property owners understand appraisal process and assisting with documents.
• Acted as the primary point of contact for walkins and incoming phone calls.
• Assisted the public with scanning and image coping for property updates and mapping.
• Participated in processing and sending required notifications and documents to taxpayers such as Notices of Appraised Value and ARB notices.
• Managed and processed ARB hearing schedules, taxpayer and appraiser evidence, and ARB hearing notices.
• Participated and held up all clerical duties for ARB board members and Appraiser during hearings.
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CUSTOMER SERVICE Mar 2017- Jan 2024
Allstate Insurance Kingsville, Tx
• Educated clients on policy options resulting in increased uptake of coverage and strengthening client relationships.
• Provided exceptional customer service, addressing inquiries promptly and fostering trust with clients.
• Answering calls and responding to customer complaints and providing detailed information about policies.
• Accessing customer accounts and policy schedules.
• Processing and submitting policy changes and claims processing.
• Managed billing, processed payments and supporting retention by identifying coverage gaps.
• Promoted a client first atmosphere and ensuring every interaction was positive and supportive. OFFICE MANAGER Aug 1998- Sep 2015
Audio Video Sales and Service Corpus Christi, Tx
• To oversee the daily workflow of the service department, prioritizing customer and manufactures calls, service tickets, and technician dispatch.
• Monitored all service calls to ensure tracking from initial inquiry to final invoicing.
• Resolved escalated customer service complaints and ensuring proper follow-up and service resolution.
• Managed parts inventory, ordered equipment and track packages to minimize downtime.
• Negotiated and managed relationships between supply vendors and manufactures.
• Processed work orders, managed accounts receivable and payable, and ensured timely and accurate billing for all service calls.
• Reviewed technician time cards and payroll data for submission.
• Maintained compliance with insurance policies and 52 major manufactures for service level agreements.
• Supervised and trained office and clerical department and new hires.
• Assisted the HR department with onboarding and service staff. SKILLS
Experienced in customer service and knowledgeable in data entry, clerical duties, organizing, multitasking, filing, record keeping, team building, time management, data analysis, PACS software and programming, OMNIQUE software, Microsoft Office, Word, Excel and office machinery and equipment. EDUCATION
DIPLOMA Aug 1998 - May 1992
Bishop High School Bishop Texas
GPA 3.5 Honors Society, Math Club and Drama Team
The University of Texas San Antonio June 1992- Dec 1995 Business Management (no degree) San Antonio, Tx
Studied basics with math curriculum
BRAZOSPORT COLLEGE Dec 2015 – Dec 2016
Business Admin.
Studied Business Courses and Management (no associates degree obtained) REFERENCES
Ernestina Flores, Chief Appraiser – Kleberg County Appraisal District 361-***-****) Isa Espinoza, Assistant Chief Appraiser – Kleberg County Appraisal District 361-***-****) Rita Cardenas – Kleberg Bank and King Ranch 361-***-****) Jennifer Soto – Kingsville Housing Authority 361-***-****) Norma Levens – Director Jewish Community Center 361-***-****)
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