Child Support Enforcement & Family Services Leader

Tanasha Buchanan

Bel Air, MD • 718-***-**** • ************@*****.***

Professional Summary

Experienced social services professional with more than 20 years of progressive responsibility in child support enforcement, child welfare, and family services across New York City agencies. Strong background in case management, court preparation, interagency collaboration, and supervising frontline staff. Adept at navigating federal and state regulations, supporting families through complex legal processes, and ensuring compliance with agency policies. Recognized for leadership, training, and maintaining high quality documentation in fast paced environments. Core Competencies

• Child Support Enforcement

• Case Management & Family Services

• Staff Supervision & Training

• Court Documentation & Legal Compliance

• Client Interviews & Needs Assessment

• Interagency Collaboration

• Crisis Intervention

• Policy Interpretation

• Report Writing & Record Maintenance

• Community Resource Coordination

Professional Experience

Human Resources Administration (HRA) – New York, NY : June 2007 – [February 2026] Child Support Enforcement Caseworker / Supervisor

• Supervise a team of five caseworkers, providing one on one training, guidance on policies and procedures, and oversight of daily operations.

• Review and manage child support cases through phone, in office, and written communication with clients.

• Prepare and process cases for paternity establishment, support order modification, and enforcement actions.

• Submit cases to administrative and superior courts to collect child support and enforce legal decisions.

• Explain federal and state laws, agency policies, and legal requirements to clients and staff.

• Collaborate with internal units and external agencies to resolve case issues and ensure accurate support orders.

• Maintain detailed documentation and ensure compliance with regulatory standards. Administration for Children’s Services (ACS) – New York, NY: June 2002 – May 2007 Child Welfare Specialist

• Delivered comprehensive casework services across all levels of the child welfare system to support permanency planning for children.

• Worked with families of origin, extended family, and foster/adoptive families to ensure safety and stability.

• Conducted home visits, interviews, and assessments to evaluate family needs and case progress.

• Attended court hearings, case conferences, and meetings with accreditation bodies and regulatory agencies.

• Oversaw case planners at New York Foundling Agency and monitored daily progress.

• Prepared weekly and monthly progress reports and participated in regular supervision and case consultations.

Protestant Board of Guardians – Brooklyn, NY : December 2001 – May 2002 Preventive Caseworker

• Provided case management and counseling services to families to prevent foster care placement or support reunification.

• Conducted home and school visits, facilitated family and individual counseling, and coordinated referrals for concrete services.

• Maintained accurate case records and documentation in accordance with agency standards. The Legal Aid Society – Brooklyn, NY : January 2001 – December 2001 Intern

• Interviewed clients in homes and offices to assess needs, performance, and transition issues.

• Identified community resources such as parenting classes, daycare, and job training to support client success.

• Prepared case reports for law guardians in advance of administrative and court proceedings.

• Participated in team conferences and contributed to case decision making. Education

Master of Arts, Urban Studies (Minor: Public Administration) June 2012, Queens College, NY Bachelor of Science, Social Work (Minors: Psychology & Sociology) – Feb 2002, York College, NY Technical Skills

• Microsoft Word 2024

• Microsoft Excel 2021

• LexisNexis Investigative Portal

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