Customer Service Representative
Resume:
Tina Jones
Customer Service Representative
New Castle, IN 47362
************@******.***
Professional Summary
• I love helping people
• I have great work ethic
• I am a team player
• Family oriented
• Fast learner
Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Passion To Care-Indianapolis, IN
November 2024 to August 2025
• Assisted client with Dailey living activities
• Prepared meals for client
• Assisted client to Dr appointments
• Houskeeping
• Grocery shopping for client
CSR - Customer Service Representative
Maximus/The Panther Group-Maynard, MA
December 2022 to August 2023
• CSR
• answered in-bound calls
• Helped clients with their FSSA account
• Assisted clients with applying for benefits (Food stamps, Health insurance)
• Noted clients account
• Updated new information to clients account
• verified clients information through documents and several data bases CSR - Customer Service Representative
Continuum Global Solutions-Anderson, IN
April 2021 to July 2022
• customer service
• Answered phone calls
• Assisted with customer accounts
• Assisted with technical difficulties
• billing
• placed customer orders
Manufacturing Associate
Foam Rubber LLC-New Castle, IN
December 2019 to May 2020
• worked on assembly line
• quality control
Ts tech
TsTech Indiana-New Castle, IN
September 2017 to November 2019
• I made seats for Honda
• Worked on assembly line
Burger King Crew Member/Cashier
Burger King-New Castle, IN
January 2017 to August 2017
• I ran the drive-thru cash register
• I served customer orders thru drive-thru and dining in
• I worked in the kitchen preparing customer orders
• I cleaned dining room and restrooms
• I cleaned, restocked after closing
Education
High school diploma or GED
Skills
• Technical Proficiency
• Technical troubleshooting support
• Order inquiry handling
• Technical user customer support
• Assembly
• Customer support experience within telecommunications industry
• Customer support specialist experience
• Microsoft Word
• Improving customer support response time - Customer support response time improved (More than 30%)
• Customer service
• Implementing lean manufacturing processes - Projects implemented using lean manufacturing processes (1-2 projects)
• Microsoft Outlook
• Labeling
• Google Workspace
• Billing issue inquiries
• Call center agent experience
• Large enterprise client interaction
• Microsoft Dynamics 365
• Customer issue escalation
• Phone call management
• Customer returns handling
• Typing
• Handling customer exchanges
• Managing production or assembly teams - Largest production or assembly team managed (6-10 team members)
• Call center experience
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• Microsoft Teams
• Customer support experience within government industry
• Customer support - Customer support experience (3-5 years)
• Organizational skills
• Phone etiquette
• Government agency customer support
• Conveyor belts
• Individual consumer customer service
• Technical support
• Client services
• Order processing
• Phone customer support
• Managing customer accounts
• Providing product information
Contact this candidate