Customer Service & Security Vetting Professional

Denise Davis

Charlotte NC ***** 704-***-**** **************@*****.***

Summary

I come with over a decade of combined experience in public sector administration, security vetting, immigration control, front-line retail and customer support. Proven track record of delivering exceptional customer experiences, consistently exceeding satisfaction targets, and managing sensitive information with a high degree of accuracy and confidentiality. Skills

• Data Entry

• Typing

• Customer Support

• Identifying and resolving customer issues

• Attention to detail and exceptional organizational skills

• Critical thinking skill

• Tactful and diplomatic

• Point of Sale System

• MS Office

• Retail store support

• Excellent verbal and communication skills

• Strong Interpersonal skills

• Proactive and self-motivated

• Stock replenishment

• Cash handling

• Basic maths

Experience

Customer Service Representative 09/2022 – Current Fedex Office – Charlotte, North Carolina

• Ensure a positive customer experience by listening to customers, understanding their needs and problems, and finding ways to have them feeling satisfied and with a smile on their faces.

• Communicate with Manager and Team Members on daily/weekly goals and key performance metrics.

• Processed orders and managed transactions efficiently.

• Assisted customers with inquiries and product selections.

• Handled cash register operations accurately on a daily basis.

• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication

• Followed policies and procedures to meet or exceed established performance requirements.

Senior Vetting Officer 04/2015 – 06/2022

Government of St. Kitts and Nevis

• Exercised effective decision making in the granting, refusal or withdrawal force for national security vetting clearance of prospective citizens through the Citizenship by Investment Program.

• Maintained an effective quality control and audit system of post and people vetted by ensuring information accuracy.

• Supervised subordinate staff members and provide guidance on how to effectively complete tasks within established timelines.

• Ensured the security and confidentiality of sensitive information.

• Completed day-to-day duties accurately and efficiently

• Collaborated closely with team members to achieve project objectives and meet deadlines.

Cashier PT 07/2016 – 03/2022

Rams Supermarket

• Provided friendly service to enhance customer shopping experience.

• Followed company security procedures for handling large sums of money.

• Maintained accurate cash drawer and balanced register daily.

• Assisted customers with product inquiries and store navigation.

• Trained new cashiers on checkout procedures and customer service.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card and gift cards.

Immigration Officer 01/2009 – 04/2015

Government of St. Kitts and Nevis

• Conducted entry and exit duties to efficiently facilitate legitimate travel to and from St. Kitts and Nevis by residents and visitors.

• Provide training to new staff on immigration processes and regulations.

• Participated in training sessions designed to update knowledge base on current trends in international migration.

• Attended hearings before an immigration Judge representing government interests while presenting evidence relating to removal proceedings against aliens living in St. Kitts and Nevis.

• Verified documentation from applicants to confirm identity and verify accuracy of information provided.

Education

Kaplan University – Bachelor of Science

Criminal Justice

Language

English

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