Multi-Unit Store Manager and Operations Trainer

Annie J. Mujica

*************@*****.*** 407-***-****

Kissimmee, FL linkedin.com/in/anniemujica

Multi-Unit / Store Manager /

Operations Trainer

Experienced professional adept in team leadership and support. Strategic thinker with a proven track record of motivating top-performing leaders, mentoring individuals, and fostering relationships. Skilled in policy implementation for achieving optimal results.

Omni-Channel Management

Team Leadership

Human Resources Administration

Change Management

PROFESSIONAL EXPERIENCE

BED BATH AND BEYOND 1997 – Present

Store Manager, Orlando, FL 2019 – Present

Successfully managed all facets of customer service, human resources, merchandising, ordering, aisle plans, payroll, and inventory to achieve key performance metrics. Developed and implemented comprehensive training programs to enhance employee skills and performance. Provided direct oversight and guidance to a team of 4 assistant store managers/supervisors and 25 employees.

District Operations Trainer, Gulf Coast Panhandle 2014-2019

Demonstrate exceptional leadership in overseeing operations for a multi-unit district with $74M in annual revenue. Achieved cost-saving initiatives by implementing efficient inventory management systems and processes that resulted in a 10% reduction in inventory holding costs. Led a team of 4 supervisors and 45 employees, ensuring effective communication, maintaining a positive work environment, and fostering teamwork.

Successfully oversaw the opening of 4 new stores and managed multiple remodel projects, ensuring timely execution and adherence to budget constraints.

Store Manager/Operations Manager, Central Florida 2003-2013

Successfully led day-to-day operations for a store with $10M in annual revenue, consistently exceeding sales targets. Enhanced customer satisfaction by implementing customer service training programs resulting in a 15% increase in positive customer feedback. Managed a team of 40 employees, handling all aspects of human resources, including hiring, performance evaluations, and employee relations. Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in overall operational costs.

Marketing Representative/Import Manager/Office Manager, Farmingdale/Queens, NY 1997-2003

Successfully managed an annual advertising budget exceeding $100M, maximizing return on investment and achieving company objectives. Led a team of 10 marketing professionals, providing direction and overseeing the execution of mass marketing campaigns and promotions in over 400 stores.

Developed and maintained relationships with external partners such as Better Business Breau's outreach program and coordinated advertising efforts for new store openings.

ROSS STORES, INC., New York, NY 1994-1997

Human Resources Administrator

MACY’S EAST, New York, NY 1988-1994

Administrative Assistant – Labor Relations/Personnel Standards & Wage Administration

Requisitions Clerk – Personnel Records Office

EDUCATION

New York Institute of Technology 1982-1985

Business Major

Contact this candidate