Customer Service & Retail Store Manager

Renna Quashie

Tranquil Ct, MD *****

+1-667-***-**** - **********@*****.***

Professional Summary

Secured entry-level role to enhance customer service and sales capabilities in a retail environment.

Skills

• Retail Management

• Store Management Experience

• Payroll

• Supervising Experience

• Cash Handling

• Inventory Control

• Sales

• Profit & Loss

• Employee Orientation

• Retail Sales

• Venipuncture

• Management

• Recruiting

• Assistant Manager Experience

• Interviewing

• Vital Signs

• Purchasing

• Leadership

Work Experience

04/2023 to 2024 CSA - Customer Service Associate

Unifi – GA

Assemble and package fresh food products according to health and safety guidelines. Maintains clean, safe work environment to comply with sanitation, ServSafe and safety requirements.

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• Ability to understand and meet standards for health, safety, and food policy. Adhere to the details of the operation, including all operating standards, food standards, service standards, and policies and procedures as outlined in the company handbook.

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Abide by sanitary practices for food handling, general cleanliness, and maintenance of kitchen areas.

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Comply with operational standards, company policies, federal/state/local laws, and ordinances.

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Ability to work and communicate effectively with commissary and kitchen staff. Other duties and tasks assigned by manager.

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• Maintain professional conduct at all times.

01/2016 to 06/2023 Store Manager

Dunkin' Donuts – Decatur, GA

Responsibilities. Help customers. Make sure they are satisfied. Make sure everything is done before shift starts and before it ends.

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• Managed staff activities

• Managed store and daily cash deposits

• Managed the scheduling, recruiting, hiring and training of new store employees

• Supervised employees to maintain goals to meet corporate objectives

• Trained and mentored all staff

• ServSafe

09/2021 to 12/2021 Package Handler

BIO LAB – Conyers, GA

Checking the product to ensure that it is in proper working condition and is not damaged.

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• Isolating damaged items to a predefined marked area and report it to supervisors.

• Ensuring that the quantity specified is picked by counting it several times.

• Ensuring that container/boxes are marked properly and labeled appropriately. Reporting any errors in product selection and quantity to the supervisor immediately.

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• Recording information, such as size, weight, and type of products packaged. Inspecting filled containers to ensure that the product was packaged according to specifications.

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• Marking and labeling containers, container tags, or products, using marking tools. 10/2013 to 01/2016 Cashier/ shift leader

Dunkin Donuts – Lothian, MD

• Responsibilities

Assist the customers with order. Took order for customers to pick up with a time frame. Cleaned. Help manage with shift. Made sure everything was done before everyone left.

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02/2012 to 05/2014 Clerk/ baker assistant

Safeway – Dunkirk, MD

• Responsibilities

Helping customers with ordering. Answering the phone. Decorator. Cleaning, package items.

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• Accomplishments

• I was a very hard worker and it mad it very fun to work with me and I learned fast. 09/2010 to 11/2011 Cashier

Wal-Mart – Owings, MD

• Provide customer service

• Process item transactions

• Ensure high quality experiences for our customers 2010 to 12/2010 Medical Assistant (Externship)

Apple Blossom – Silver Spring, MD

• Perform vital signs regularly

• Assist with general activities of daily living

• Record and document behavioral patterns and daily activities 06/2008 to 12/2008 Server

Ledo's Restaurant – College Park, MD

• Provide customer service and ensure customer satisfaction

• Serve food to dine-in guests

Certifications and Licenses

Food Handler Certification

Education

06/2009 Diploma: Medical Assistant

Everest Institute - Silver Spring, MD

01/2006 High school or equivalent

Blandensburg High School - Blandensburg, MD

Awards

Awesome, January 2016, For just being able to assist my coworkers by doing what right and showing how to do so.

Additional Information

Obtain blood specimen, vital signs, venipuncture, working front desk, obtaining patient chart, making calls to patient to reschedule appointment, manage patient files, handle all calls that from the front desk, insurance and billing, Medical Coding, EKG, Surgical Hand washing, Non-surgical hand Washing, CPR/ First Aid, OSHA and HIPPA certified

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