Emergency Management and Patient Care Coordinator

Deborah E. Eugene

Personal Contact: 718-***-**** *******.*.******@*****.*** Work Contact: 817-***-**** *******.******@****.***.*** Work Experience:

Federal Emergency Management Agency (FEMA) 11/2024 – Present DR 4830/4821 GA, DR 4829 SC, DR 4879 TX, DR 4871 TX Applicant Services Program Specialist, Individual Assistance Cadre (Reservist)

• Supported the Individual Assistance Cadre by communicating program guidelines, eligibility requirements, and application procedures to disaster survivors. Registered applicants, conducted full case reviews, and assisted with application status checks, appeals, and documentation uploads using NEMIS software.

• Consulted with Individual Household Programs (IHP) to resolve applicant registration and processing inquiries. Assisted applicants in connecting with local, state, or federal resources upon request, while maintaining accurate records of interactions within FEMA disaster relief centers.

• Coordinated and supported the implementation of disaster recovery services and programs at FEMA headquarters and Regional Offices. Analyzed resource requirements and capabilities to enable program delivery, contributing to the development and implementation of recovery policies, plans, and procedures.

• Conducted analysis of survivor-centric assistance issues in recovery statutes, regulations, policies, and procedures. Ensured consistency with statutory requirements, justified policy needs, and supported regulations through detailed analysis and reporting.

• Provided direct communication with disaster survivors to clarify case status, assistance processes, and disaster assistance programs. Verified applicant information, reviewed disaster assistance needs, prepared documentation, and referred cases to supervisors or appropriate agencies for further action.

Mrs. G’s Health Services 5/2024-Present

Patient Care Aide

• Assisted patients with daily care needs, including hygiene, mobility, and medication observation.

• Performed routine vital checks and monitored medication adherence, proactively identified health concerns and complied with health guidelines; reduced in missed medications and improved patient health outcomes.

• Scheduled and coordinated medical appointments and transportation for patients, streamlined access to care and reduced scheduling conflicts, and increased appointment attendance rates by 25%. Metro Plus Health, ProKatchers 7/2023-10/2023

Long Term Services and Support (LTSS) Coordinator

• Provided services and support to members by scheduling monthly follow-up assessment calls and coordinating with care coordinators to address DME, housing, food insecurity, and transportation needs, leveraging DMCS, Teams, and Outlook systems.

• Conducted monthly health assessments to verify the implementation of home care services, ensured continuity of care and addressed gaps, which improved member satisfaction and compliance with care plans. Scarsdale Medical, Right Click 1/2023-5/2023

Patient Access

• Assisted patients in navigating medical services, including appointment scheduling, refilled medications, and escalated clinical requests within a multi-specialty medical practice, ensured timely access to care and improved patient satisfaction.

• Responded to multi-channel inquiries, including email correspondence, incoming calls, and physician requests, utilizing Epic, Teams, and Outlook software to streamline communication, which reduced response times by 30% and enhanced operational efficiency. Behavioral Health, Signet Health 5/2022 - 10/2022

Patient Care Technician

• Organized recreational activities and therapeutic discussion groups while documenting, monitoring, and tracking patient progress, reported health and behavioral concerns to clinical staff, which improved patient engagement and ensured timely intervention for emerging issues.

• Provided daily care assistance to 100% of patients, including immediate support during crisis situations, ensuring safety and well- being, which resulted in a 100% resolution rate for urgent care needs. Reginald Jacobs Esq., PLLC 06/2019 - 03/2020

Administrative Assistant

• Provided front desk administrative support for law practice representing clients with disabilities, Guardianship personal injury, and civil cases.

• Greeted clients, answered multi-channel inquiries, routed calls, scheduled hearings, and medical appointments. Managed office calendars, using Microsoft Office and Outlook.

Office of People Developmental Disabilities 06/2018 - 06/2019 Habilitation Specialist

• Provided day program habilitation support to 24 clients diagnosed with developmental, physical and TBI disabilities utilizing targeted ISP goals in reaching optimal levels of daily functioning. Shema Kalainu 07/2016 - 06/2018

Community Habilitation Specialist

• Provided community habilitation support to individuals, in a community-based setting, assisted by targeting life plan goals.

• Provided support and aided in daily living activities by utilizing cognitive communication, socialization, gross motor skill goals; art therapy, gardening groups activities to promote community inclusion, and supplemental activities while maintaining positive interaction with 100% of individuals.

New York State Office of Mental Health 09/2014 - 07/2016 Mental Health Therapy Aide

• Provided 100% mental health therapy aide support to individuals with cognitive and behavioral challenges, admitted into a psychiatric hospital setting.

• Encouraged individuals to participate in daily life activities to promote healthy lifestyle.

• Provided aid in crisis intervention situations utilizing Preventing Managing Crisis Situations (PMCS). R. Henry Private Care 07/2008 - 09/2014

Personal Care Aide

• Provided support care services to children with autism by assisting with daily goals and utilizing verbal, gestural, and hand-over-hand prompts to complete tasks, while following individualized behavior plans, which fostered a safe and supportive environment and improved goal achievement rates

New York City Department of Health and Mental Hygiene 1/2007 - 7/2008 Public Health Advisor

• Provided public health advisor support to the Bureau of Tuberculosis by assisting in the treatment of patients with tuberculosis infection, including daily setup of sputum induction nebulizers, case management, triage area coverage, patient vital sign monitoring, front desk support, and appointment scheduling, which improved clinic efficiency and patient care delivery. Education:

Bachelor of Science: Behavioral Science, Mercy College - 5/2012 Dobbs Ferry, NY Associate of Science: Applied Science, Mercy College - 1/ 2004 Dobbs Ferry, NY

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