Account Manager & Fleet Operations Coordinator

Johnny M. Dixon

**** ******* ** **** ****, MD 301-***-**** ********@*****.***

EDS SERVICE SOLUTIONS MAY 2025 - PRESENT

Account Manager

●Supervise employees during assigned shifts, ensuring productivity and compliance with company standards.

●Ensure all safety protocols are followed by employees.

●Meet and exceed productivity

● standards in the assigned location.

●Complete and submit the necessary paperwork related to shift operations.

●Coach and mentor new employees, offering guidance and support as they learn the role.

SIXT RENT A CAR ( Arlington, Va) July 2022 - MAY 2025

Fleet Planner

●Greeting customers

●Offer upgrades on products/services

●Assist customers with vehicle rental selections

Administration

●Prepare contracts

●Fleet Inventory Scanning

●Complete, review, and submit various reports

Enterprise Holding Inc (Arlington, Va) Aug 2019 - July 2022

Greeter/Lot Attendant

Sales

●Assist customers with vehicle rental selections

●Offer upgrades on products/services

●Greeting customers

Administration

●Prepare contracts

●Conduct point-of-sale transactions

●Complete, review, and submit various reports

NextCar Rental (Laurel, MD) April 2019 - June 2019

Customer Service Rep

●Call Center

●Reservation

●Insurance Replacement

Sheehy Nissan (Waldorf, MD) Oct 2018 - Jan 2019

Sales Consultant

●Internet Sales

●CRM E - Leads

●Prepare Customer Inquiries

Pohanka Volkswagon (Capitol Heights, MD) May 2018 - Oct 2018

Sales Consultant

●CRM E- Leads

●Prepare customer contracts

●Handle customer Inquires

Dollar/Thrifty Car Rental (Arlington, VA) July 2014 - May 2018

Customer Service Agent

Management

●Training New Hires (30 to 40 people annually)

●Conducted orientation of new hires

Sales

●Assist customers with vehicle rental selection

●Offer upgrades on products/services

●Greeting customer

Administration

●Prepare contract

●Conduct point-of-sale transaction

●Complete, review, and submit various reports

●Respond to customer inquiries

●Inspect returned vehicles

FedEx (Beltsville, MD) August 2009 - July 2014

Package Handler

Management

●Trained new hires ( 30 to 40 people annually)

●Conducted orientation of new hires

Administration

●Scanned over 600 packages daily

●Responded to customer inquiries

●Inspect equipment for safety

Stanley Steamer (Beltsville, MD) July 2006 - August 2009

Crew Chief

Management

● Lead Trainer

●Trained new hires (25 + annually)

●Provided Orientations

Administration

●Conducted point-of-sale transactions

●Responded to customer inquiries

●Conducted consultation and made recommendations

Education

Diploma in Electronic Engineering Technology

TESST Electronics and Computer Institute Beltsville, MD

Skills

Proficient in all Microsoft applications and Resource Databases

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