Virtual Assistant - Customer Support & Admin

Katye Weemes

Customer Service Professional Administrative Support Specialist Client Success Workforce Development

El Campo, Texas 979-***-**** ************@*****.***

Professional Summary

Dedicated customer service and administrative professional with strengths in client relations, documentation, scheduling, data entry, and empathetic support. Recognized for professionalism, resilience, strong communication, and a commitment to continuous learning. Earned an Associate of General Studies (Dean’s List) and pursued Bachelor of Liberal Arts while overcoming significant challenges, and is currently advancing toward a Bachelor of Science in Criminal Justice with a Human Resources Concentration. Passionate about helping individuals through behavioral health, workforce development, reentry support, and making a positive impact through accountability, empathy, and lifelong learning. Committed to professional growth, including training toward Licensed Chemical Dependency Counselor (LCDC).

Core Competencies

•Customer Service & Client Relations

•Administrative Support, Documentation & Data Entry

•Scheduling, Email & Phone Support

•CRM Systems, Microsoft Office & Google Workspace

•Conflict Resolution, Problem-Solving & Organization

•Remote Collaboration, Adaptability & Time Management

•Conversational Spanish

•Professional Development & Technology Proficiency (including CypherWorx continuing education)

Professional Experience & Transferable Skills

Customer Service & Administrative Support

•Delivered professional customer service through phone, email, and in-person communication, resolving concerns with empathy and maintaining positive client relationships.

•Scheduled appointments, maintained organized records, and entered/managed confidential information with accuracy and attention to detail.

•Utilized office technology, software, and remote collaboration tools to support daily operations and team efficiency.

Caregiver / Personal Care Provider

•Provided compassionate personal care while maintaining dignity and respect, including medication reminders, transportation, meal preparation, and companionship.

•Communicated effectively with families and maintained accurate documentation to ensure continuity of care.

•Demonstrated patience, dependability, and exceptional interpersonal skills in client-focused environments.

Documentation & Advocacy Support

•Prepared reports, organized confidential records, and assisted individuals by communicating with agencies and service providers.

•Applied problem-solving, communication, and organizational skills to support positive outcomes while handling sensitive information.

Education

Colorado Technical University

Bachelor of Science in Criminal Justice – Human Resources Concentration

Currently Enrolled 74 of 183 Credit Hours Completed

Texas A&M University–Central Texas, Killeen, TX

Bachelor of Liberal Arts Program

66 Credit Hours Completed 3.79 GPA AB Honor Roll

Central Texas College, Killeen, TX

Associate of General Studies

Dean’s List Graduate

Professional Development & Training Highlights

•Completed numerous professional development, rehabilitation, customer service, workplace readiness, recovery, and life-skills training courses.

•Earned technology-related training certificates, including CypherWorx continuing education.

•Demonstrated initiative and perseverance by continuing education while overcoming significant life challenges.

•Current goal: Licensed Chemical Dependency Counselor (LCDC).

These accomplishments reflect reliability, willingness to learn, and continuous professional development, strengthening candidacy for customer service, administrative support, case management, peer recovery, reentry, and nonprofit roles.

Additional Strengths

Integrity • Accountability • Adaptability • Active Listening • Relationship Building • Empathy • Professional Communication • Technology Learning • Team Collaboration • Lifelong Learning • Resilience

Professional Mission

To use my education, professional skills, lived experience, and ongoing development to provide exceptional customer service, support individuals with dignity and respect, and build a career centered on integrity, accountability, and helping others through customer service, behavioral health, reentry support, and criminal justice fields.

Note: A professional headshot is available from the Professional Career Portfolio for LinkedIn, cover letters, or when requested by employers. For ATS-optimized submissions, a text-only version is recommended. Full supporting certificates and transcripts available upon request as part of a comprehensive portfolio.

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