Customer Support & Call Center Specialist
Resume:
Michae Bynum
Houston, TX 77016
***********@*****.***
Professional Summary
Customerfocused professional with 4+ years of experience in call centers, retail, and client support. Skilled in resolving issues, managing accounts, and delivering positive customer experiences across phone, inperson, and remote environments. Known for patience, clear communication, and the ability to troubleshoot quickly while maintaining a friendly, professional tone.
Core Customer Service Skills
• Customer Support & Issue Resolution
• Call Handling & Phone Etiquette
• Account Management
• Technical Troubleshooting
• Conflict Deescalation
• Clear & Professional Communication
• Multitasking & Time Management
• Remote Work Proficiency
• Cash Handling & POS Systems
• Microsoft Office & Computer Operation
Professional Experience
Call Center Agent
Teleperformance — Kinston, NC
Jan 2020 – Nov 2020
• Handle highvolume inbound calls, assisting customers with account questions, billing issues, and technical concerns.
• Provide stepbystep troubleshooting to resolve problems efficiently.
• Maintain accurate documentation and follow compliance procedures.
• Consistently meet performance metrics including call quality, resolution time, and customer satisfaction.
Head Cashier
Burger King — Kinston, NC
2016 – 2017
• Delivered fast, friendly service while managing cash handling and POS operations.
• Resolved customer concerns and ensured a positive dining experience.
• Trained new employees on customer service standards and store procedures.
• Managed inventory, organized stock, and supported shift operations.
Direct Support Professional (DSP)
RHA Howell — La Grange, NC
Mar 2021 – Dec 2021
• Support individuals with disabilities through patient communication and daily assistance.
• Build trust and rapport while maintaining professionalism and empathy.
• Document care notes with accuracy and clarity.
CNA Trainee
Ayden Court Nursing & Rehabilitation — Ayden, NC
Jan 2022 – Mar 2022
• Assist residents with daily needs while maintaining a calm, supportive presence.
• Communicate clearly with residents, families, and staff to ensure quality care.
• Follow care plans and maintain a safe environment.
Education
Dental Hygienist Assistant (High School or Equivalent)
Lenoir Community College — Kinston, NC
2014 – Present
Certifications
• CPR Certification
• First Aid Certification
• Driver’s License
Strengths
• Excellent Communication
• Reliability & Punctuality
• Team Collaboration
• ProblemSolving
• Professionalism
• Positive Attitude
Contact this candidate