Dispatch & Technical Customer Support Specialist

BRITTANEY DUNN

Kingwood, TX 346-***-**** **************@*****.***

Professional Summary

Results-driven dispatch and customer support professional with 6+ years of experience coordinating operations, managing high-volume communications, and delivering exceptional customer service in fast-paced environments. Proven ability to troubleshoot issues, manage multiple priorities, and maintain strong customer satisfaction ratings. Skilled in dispatch coordination, call center operations, and remote support.

Core Skills

Dispatch & Operations Coordination

Technical Troubleshooting

Multi-Line Phone & Radio Communications

Remote Customer Support

Call Center Operations

CRM & Dispatch Software

Time Management & Multitasking

Customer Service & Conflict Resolution

Incident Reporting & Documentation

Team Leadership & Training

Professional Experience

Dispatcher

Gray Mechanical July 2025 – January 2026

Dispatched service technicians to customer locations and ensured on time arrival for scheduled service calls.

Communicated with customers to confirm appointments and provide updates on technician arrival times.

Coordinated technician schedules to maximize efficiency and maintain daily service coverage.

Monitored technician timekeeping, ensuring proper clock in, lunch breaks, and clock out procedures.

Addressed and resolved customer concerns while maintaining a professional and solution focused approach.

Sales Technical Support Representative

Asurion February 2025 – July 2025

Provided technical troubleshooting for mobile devices and consumer electronics while delivering high-quality customer support.

Assisted customers with device activation, service setup, and account management.

Maintained a 5 star customer satisfaction rating through empathetic and solution focused communication.

Used diagnostic systems and support tools to resolve technical issues efficiently.

Met or exceeded performance metrics in sales conversions, customer satisfaction, and resolution times.

Communications Supervisor / Dispatcher

G2 Secure Staff January 2019 – January 2025

Managed daily dispatch operations for airport ground support teams.

Coordinated staffing based on flight schedules, emergencies, and operational demands.

Operated multi line phone systems and radio communications to manage requests and dispatch teams.

Trained and supervised dispatch personnel to improve workflow efficiency and communication.

Maintained dispatch logs, incident reports, and operational documentation.

Education

High School Diploma

North Star Academy — Houston, TX April 2010

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