Customer Service & Logistics Operations Professional

STACY BROWNING

Cypress, Texas ***** 832-***-**** ******@*******.***

PROFESSIONAL SUMMARY

Customer-focused logistics and maritime operations professional with extensive experience supporting clients, coordinating complex international shipments, and resolving service issues across ocean, truck, rail, and barge transportation. Known for clear communication, dependable follow-through, and the ability to translate complicated operational details into timely, practical solutions for customers. Brings deep knowledge of export documentation, project cargo, liner services, vendor coordination, and shipment visibility, supported by a long record of building trusted relationships with customers, agents, carriers, suppliers, and internal teams.

CUSTOMER SERVICE STRENGTHS

Client Relationship Management

Shipment Tracking & Status Updates

Issue Resolution & Service Recovery

Customer Communication

Order & Documentation Accuracy

Cross-Functional Coordination

Export & Import Support

Quote and Rate Support

Vendor and Carrier Liaison

Escalation Management

Scheduling and Delivery Coordination

Account Support

Problem Solving

Multimodal Logistics

Customer Retention

PROFESSIONAL EXPERIENCE

Ocean Export Specialist

N/J International – Manitoulin Global Forwarding Houston, Texas 2019–2020

• Provided day-to-day customer support for ocean export shipments, serving as a primary point of contact for shipment status, documentation, routing, and delivery questions.

• Kept customers, suppliers, consignees, and overseas offices informed through timely pre-alerts, pre-advice notices, arrival notifications, and delivery-order updates.

• Prepared accurate export documentation, including bills of lading, certificates of origin, delivery orders, AES filings, commercial invoices, and packing lists.

• Coordinated cargo readiness and pickup instructions with suppliers to help prevent delays and maintain customer delivery commitments.

• Worked closely with carriers and origin offices to resolve bill-of-lading, release, and scheduling issues before they affected the customer.

• Maintained shipment files, updated costs, verified origin charges, and supported accurate customer invoicing in line with quoted terms.

Line Manager, Relay Services

Industrial Maritime Carriers, LLC Houston, Texas 2008–2009

• Built customer-specific project cargo solutions across Asia, South America, and the Caribbean when standard transportation options were unavailable.

• Worked directly with customers to understand cargo requirements, explain routing options, provide competitive pricing, and guide shipments from booking through final delivery.

• Coordinated ocean and inland transportation, customs clearance, surveys, agents, and vendors to provide a seamless customer experience.

• Handled service challenges and commercial negotiations with a focus on protecting customer schedules and maintaining strong relationships.

• Monitored shipment profitability and operational performance while balancing customer expectations with commercial requirements.

Operations Manager

Clipper Lines Houston, Texas 2007–2008

• Oversaw daily service delivery for a liner operation between Brazil and West Africa, supporting customers moving machinery, breakbulk, refrigerated, and containerized cargo.

• Communicated operational requirements and schedule changes to agents, stevedores, vendors, and internal teams to keep customers informed and cargo moving.

• Resolved port, vessel, and documentation issues by coordinating quickly with service partners across more than 12 locations.

• Ensured charter-party obligations, vessel delivery requirements, and voyage schedules were met to support reliable customer service.

• Supported billing, laytime, charter hire, and vendor payment accuracy to reduce disputes and improve account satisfaction.

Line Manager, BBC Americana Line

BBC (USA) LLP Bellaire, Texas 2006–2007

• Managed customer service and operational performance for a monthly liner service between the U.S. Gulf Coast and South America.

• Partnered with customers and sales teams to develop competitive rates, practical routing plans, and tailored solutions for project, breakbulk, and containerized cargo.

• Provided shipment visibility by tracking cargo before and after the ocean move via truck, rail, and barge.

• Coordinated terminal receiving, loading, discharge, and final delivery while addressing customer concerns and schedule disruptions.

• Reviewed demurrage and detention charges, answered customer questions, and helped resolve billing issues fairly and promptly.

Business Development Manager

Dockwise USA Houston, Texas 2005–2006

• Developed customer-focused market strategies by identifying client needs, service gaps, and opportunities for new transportation solutions.

• Supported the commercial team with account development, presentations, sales materials, and targeted customer outreach.

• Presented new service concepts and business opportunities to management with emphasis on customer value and long-term relationship growth.

• Led selected promotional and sales-support initiatives designed to strengthen market visibility and customer engagement.

Logistics and Customer Service Manager

Intermarine, Incorporated Houston, Texas 1993–2005

• Led customer service and logistics support for multiple international liner services handling project and specialized cargo.

• Supported a high-volume operation averaging approximately 22 vessels, 100,000 revenue tons, and 1,500 bills of lading per month.

• Ensured customer quote requests were reviewed and returned within 24 hours, helping improve responsiveness and win business.

• Provided customers with clear updates on schedules, documentation, cargo handling, inland transportation, and delivery requirements.

• Coordinated with government authorities, ports, terminals, stevedores, port captains, agents, and vendors to resolve problems and protect customer commitments.

• Managed hazardous cargo documentation and regulatory compliance while explaining requirements to customers and internal teams.

• Created customer activity reports that tracked shipment frequency and tonnage, supporting account planning and relationship management.

EDUCATION

Southwest Texas State University Elementary Education Studies San Marcos, Texas 1987–1990

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Lloyd’s Register Certified Internal Quality Auditor

• Management and Supervisory Seminar Series

• Licensed Private Pilot with Instrument Rating

TECHNICAL SKILLS

CargoWise Winpack Flagship Microsoft Office Microsoft Outlook

LEADERSHIP & AFFILIATIONS

Member and Elected Officer, Zeta Tau Alpha Fraternity

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