Customer Service & Technical Support Specialist

**** *. **** ** ***** Little Rock, AR ***** ******@*******.*** 870-***-****

Qualifications Summary

Highly personable Customer Service Professional with over ten years of experience in technical support, and call-center operations for an Internet Service Provider.

Talent for identifying customer needs and presenting appropriate company products and service offerings. (9 years)

Demonstrated ability to gain customer trust and provide exceptional technical support, leading to decreased repeat calls. (9 years)

Demonstrated the ability to utilize computer knowledge to assist customers resolve issues from connectivity, email, and browsing. (9 years)

Expertise in resolving escalated customer service issues.(9 years)

Proficient with Microsoft Windows 9.x, ME, 2000, XP. Current working knowledge of Windows Vista and 7. (20 years)

Professional Experience

WECHO Video October 2022 to Present

Customer Service Representative

Ensure customers have the best personal service possible.

Gather data to aid in the correction of customer's issues.

Assist customers in their billing questions and accept payments for services.

Assist with technical issues.

Wal-Mart November 2020 to September 2022

Cashier

Ensure customers have the best personal service possible.

●Assist customers with their purchases.

●Assist customer with location of items with in the store.

●Assist Front End Coach & Front End Leads with management of the front end.

WECHO Video December 2018 to June 2020

Customer Service Representative

Ensure customers have the best personal service possible.

●Gather data to aid in the correction of customer's issues.

●Assist customers in their billing questions and accept payments for services.

●Assist with technical issues.

First Collection Services – Mabelvale, AR March 2013 to November 2018

Customer Service Representative

Ensure customers have the best personal service possible.

●Gather data to aid in the correction of customer's issues.

●Assist customers in their billing questions and accept payments for services.

Education and Training

Comp TIA A+ & Wireless Networking C-Tech – Houston, TX

Information Technology Lone Star College – Houston, TX

LAN Server/Operator Richland Community College – Dallas, TX

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