Department Manager & Customer Service Leader

Katherine Mitchell

Sales Associate/Cashier/Service Desk Supervisor

Bluffton, SC 29910 843-***-**** *********.**********@*****.*** Professional Summary

Detail-oriented medical coding professional with extensive experience in retail management and customer service. Proven ability to supervise teams, resolve customer issues, and manage department operations at Walmart and Home Depot. Skilled in scheduling, inventory control, and process improvement, seeking to leverage strong organizational and leadership skills to contribute to organizational growth. Work Experience

Department Manager Wal-Mart

Walmart Bluffton, SC

November 2016 to March 2026

• Managed hardware, paint, apparel and automotive departments by executing price changes, markdowns, and merchandise displays to optimize sales

• Oversaw freight processing and ensured timely stocking of inventory to maintain product availability Sales Associate/Cashier/Service Desk Supervisor

Home Depot Bluffton, SC

May 1998 to November 2012

• Assisted customers with purchasing items and placed special orders for doors and windows, enhancing customer satisfaction

• Supported vendors in stocking shelves with merchandise to ensure product availability

• Provided backup cashier support during peak hours to maintain efficient checkout operations

• Supervised Service Desk operations for 6 years, ensuring high-quality customer service and issue resolution Cashier

Wal-Mart Bluffton, SC

March 1996 to April 1998

• Greeted and serviced all customers with a positive attitude to enhance shopping experience

• Maintained a clean and organized work area to ensure a welcoming environment for shoppers

• Accurately counted down registers at the end of each day to ensure cash accountability Cashier/Customer Service Supervisor

Harris Teeter Hilton Head, SC

July 1992 to January 1996

• Prepared schedules for cashiers to optimize staffing and workflow

• Greeted all customers and resolved complaints to ensure customer satisfaction

• Counted money at beginning and end of shifts to maintain accurate cash handling procedures Education

Medical Billing & Coding (Associate's degree)

Virginia College Birmingham, AL

August 2011 to Present

Diploma

Ridgeland High School Jasper, SC

August 1984 to June 1985

Fashion Merchandising (Certificate)

Beaufort Jasper Career Education Center

August 1984 to May 1985

Skills

Medical Billing Retail store experience Medical Terminology Sales Retail sales Team management Individual consumer customer service Freight Experience Inventory Cashiering Customer service CPT Coding Medical Coding English In-person customer service Additional Information

SKILLS

Exceptional organization, supervisor, and customer service skills, receive several rewards of merit for excellent customer service

COMPUTER SOFTWARE

Microsoft Word

Microsoft Excel

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