Pega Lead System Architect & BPM Specialist

NAVEED AKHTER

Pega Lead System Architect BPM Specialist Solution Design Leader

+1-331-***-**** • ************@*****.*** • LinkedIn Profile • Chicago, IL

PROFESSIONAL SUMMARY

Enterprise-level Pega Lead System Architect with 16+ years of experience designing, modernizing, and delivering large-scale BPM and case management solutions across automotive, banking, and financial services industries. Expert in Pega Cloud, enterprise class structure, decisioning, integration architecture, and performance engineering. Proven leader in multi-stream delivery, legacy platform modernization, and technical governance. Adept at partnering with business, architecture, and engineering stakeholders to deliver scalable, secure, and high-performing Pega applications that drive measurable business value.

CORE COMPETENCIES

•Enterprise Class Structure (ECS) Design & Governance

•Pega Cloud Modernization & Migration

•End-to-End Solution Architecture

•Case Lifecycle Design & Data Modeling

•Integration Architecture (REST/SOAP, Kafka, OAuth, SSO)

•Performance Engineering (PAL, Tracer, Log Analyzer)

•Decisioning & CDH NBA Designer Predictive Models

•DevOps Readiness CI/CD Pipelines Deployment Governance

•Security Architecture Authentication & Access Control

•DCO Facilitation Agile/Kanban Leadership

PROFESSIONAL EXPERIENCE

International Motors Lisle, IL

Pega Lead System Architect Sep 2024 – Jun 2026

•Solution Architecture: Architected end-to-end Pega solutions

•encompassing case types, data models, integrations, UI, and decisioning components aligned with enterprise architecture standards.

•Platform Modernization: Led modernization of warranty, payment, and sales applications

•improving scalability, maintainability, and cross-platform consistency across diverse vehicle type portfolios.

•Governance & Frameworks: Defined enterprise class structure, reusable frameworks, and integration patterns

•enabling faster feature delivery and measurable reduction in technical debt.

•Performance Engineering: Optimized application performance through guardrail compliance, performance tuning, caching strategies, and code quality improvements.

•DevOps & Delivery: Drove CI/CD pipeline readiness, deployment planning, and environment strategy supporting DevOps transformation.

•Team Leadership: Mentored and guided developers, elevating team capability and ensuring consistent coding standards and solution quality across streams.

Ford Motor Company Dearborn, MI

Lead Pega Software Engineer May 2023 – Sep 2024

•Architected and developed core components for Ford's User Appointment Scheduling platform on Pega Cloud 8.7, designing application frameworks, data models, and integration layers from the ground up.

•Led technical walkthroughs, story refinement, and solution validation sessions with cross-functional stakeholders to ensure delivery alignment.

•Conducted code reviews, enforced architectural best practices, and supported performance tuning and cloud deployment readiness.

Canadian Imperial Bank of Commerce (MLIDT) Toronto, ON

Pega Lead Engineer Jun 2022 – Feb 2023

•Led enterprise migration from Chordiant to Pega, transforming legacy customer service and workflow applications into scalable, rule-driven Pega solutions with full functional parity.

•Enhanced Next-Best-Action Designer by implementing engagement rules, decision strategies, scorecards, and predictive models to optimize inbound and outbound customer interactions.

•Defined migration strategy, data mapping, integration patterns, and modernization roadmap to eliminate technical debt and align with enterprise architecture.

•Replaced monolithic Chordiant logic with modular, reusable Pega components, reducing maintenance effort and accelerating future feature delivery.

SquareBPM Inc. Toronto, ON

Lead Computer System Analyst Nov 2017 – May 2022

TD Canada Trust Bank

•Led design and development of the Pega Dispute Management migration to Pega Cloud 8.6, modernizing workflows, data models, and application architecture.

•Defined enterprise-aligned technical solutions including class structure, integration patterns, and reusable framework components to accelerate delivery.

•Performed code reviews and enforced guardrail compliance, ensuring high-quality, scalable, cloud-ready application delivery.

Bank of Nova Scotia – Wealth Management

•Contributed to modernization of Scotiabank's onboarding platform, migrating legacy processes to a Java/Pega-based application with enhanced e-signature and case management capabilities.

•Designed and developed new onboarding features following Pega best practices, ensuring scalability, reusability, and alignment with enterprise standards.

Canadian Imperial Bank of Commerce (COMPASS) Toronto, ON

Pega Lead Developer Feb 2016 – Sep 2017

•Led end-to-end design, architecture, and development of two major initiatives — Guaranteed Investment Certificate (GIC) and Pre-Approval Real Estate Secured Lending — delivered on time and within budget.

•Defined and maintained the architecture roadmap, improving scalability, reliability, security, and performance while aligning with enterprise standards.

•Designed and implemented multi-framework Pega solutions, performed code reviews, managed code merges, and mentored junior and offshore team members.

Merkle (Comet Global Consulting) Alpharetta, GA

Pega Decision Consultant Jul 2015 – Feb 2016

•Designed end-to-end customer journeys in Pega Customer Decision Hub (CDH), aligning engagement policies, eligibility rules, and decision strategies with business objectives.

•Collaborated with Data Scientists to integrate and operationalize external predictive and analytical models, enabling accurate, data-driven decisioning across channels.

•Owned and optimized the enterprise decision framework, ensuring consistency of treatments, offers, and communications across all customer touchpoints.

Accenture Inc. Toronto, ON

Pega Decision Consultant May 2012 – Jun 2015

•Led design and development of a major stream within CIBC's Multi-Product Sales & Origination (MPSO) Pega application, delivering scalable architecture and high-quality solution components.

•Defined enterprise class structure, data model, and application framework; implemented core PRPC capabilities including work object relationships, reporting, routing, integrations, and authentication.

•Performed code reviews, analyzed alert logs, and used PAL/PreFlight for performance tuning and guardrail compliance. Provided technical leadership leveraging REST/SOAP, WebLogic, Oracle/SQL.

EARLIER EXPERIENCE

Symantec (Norton) – QA Automation Specialist Jun 2011 – Apr 2012

Lusight Research – Senior QA Analyst Jun 2007 – May 2011

Digital Security Controls – QA Analyst Nov 2005 – Jun 2006

SKILLS

Architecture & Modeling: Lucidchart • draw.io • Visio • UML

Collaboration & Project Management: Jira • Azure Boards • ServiceNow • Confluence • SharePoint • Teams • Slack

Integration: REST APIs • SOAP • Microservices • Event-Driven Architecture • Kafka • Message Queues • API Gateway • Middleware • API Management • Azure Service Bus • OAuth/SSO

Integration Testing Tools: Postman • SoapUI • Apigee

Data & Analytics: SQL • Data Modeling • ETL • Data Migration • SQL Server • Oracle • PostgreSQL • Azure Data Factory • SAP Data Services • Informatica • Power BI • Google Analytics

DevOps & Delivery: CI/CD • Git • Jenkins • Azure DevOps • Agile/Scrum

Security: RBAC • Encryption • Performance Tuning • Cloud Security

Monitoring & Operations: PDC • SMA • Azure Monitor • Application Insights • Splunk • Dynatrace • Datadog

CERTIFICATIONS & EDUCATION

Pega Certifications

•Certified Lead System Architect v8.7 (Part 1) – Sep 2022

•Certified Senior System Architect v6.2 – May 2013

•Certified System Architect v6.1 – March 2012

Education

•M.Sc., University of Karachi – Dec 2004

•OOP in Java, Ryerson University – Aug 2007

•Oracle 8i: DB Administration & Developer 2000 – Nov 2001

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