Customer Service & Client Support Specialist
Resume:
SHANOY FRAZER
Kingston, Jamaica
**************@*****.***
Objective
I am committed to providing outstanding support by managing appointments, handling correspondence, and ensuring a welcoming environment for clients and visitors. Adept at multitasking and problem-solving, with a proven ability to maintain professionalism and confidentiality in all interactions. Eager to support the team and enhance office operations with a proactive and adaptable approach.
SKILLS
●Problem-solving: Resourceful and capable of quickly addressing and resolving issues or questions that may arise.
●Multitasking: The capability to handle various tasks simultaneously,
such as answering phones, greeting visitors, and managing administrative duties.
●Excellent interpersonal relationship: The ability to interact well with a diverse range of people, including clients, colleagues, and vendors, keeping a positive and professional demeanor.
●Professionalism: Keeping a polished, professional appearance and demeanor always, standing for the company in a positive light.
●Time Management: The ability to prioritize tasks, manage multiple responsibilities, and handle a fast-paced work environment effectively.
EXPERIENCE
Ibex Global solutions, G tech lot 1 and 2 municipal boulevard Greater Portmore St. Catherine – Customer Service Representative
July 29, 2023 – July 30, 2025
Answer incoming calls assist
Assist customers with roadside assistance
Set up roadside services for customers such Tow, jumpstart, and tire change
Marathon Insurance Broker, 46 Trinidad Terrace– Client Services Officer (6-month Contract)
September 9, 2025 – March 6, 2026
Answer customer calls, emails, and walk-in queries.
Explain insurance policies, coverage, and benefits in simple terms.
Aid customers with policy applications, renewals, and cancellations.
Guide customers on required documents for renewals or policy changes.
Update customer information in the system.
Handle complaints professionally and escalate when necessary.
Collect premiums or guide customers on payment options
Ensure customer records are exact and confidential
Follow company rules, compliance, and insurance regulations
Receptionist- unofficial
EDUCATION
Edwin Allen high school - Caribbean Secondary Examination Certificate
September 2016- June 2021
●Achieved six (6) CSEC subjects:
-Mathematics- III
-English Language-II
-Geography -III
-Information Technology- I
-Food health and Nutrition - I
-Human and social Biology- I
REFERENCE
Jonelle Etsy- Ibex global solutions
Shuquana smiley-Marathon Insurance Broker
Calder Fearon- Minister of Religion
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